Senior Consumer Insights Manager

34 Minutes ago • 10 Years + • $123,600 PA - $198,100 PA

Product Management

Job Description

eBay is seeking an experienced Senior Consumer Insights Manager to join the Global Consumer Insights team. This role involves championing the voice of consumers, leading global research for the Motors business, and delivering insights to shape key business strategies. The manager will also lead the Global Consumer Insights Categories team, managing 2+ researchers and driving customer experience improvements for new and existing customers across US, UK, and Germany markets. The position requires translating business questions into research strategies, executing qualitative and quantitative research, and synthesizing data into compelling narratives for executive-level discussions.

Good To Have:

Experience in online retail, tech or marketplace ecosystems is highly desirable

Must Have:

10+ years proven experience in consumer insights, not just analytics experience
Bachelor's degree in Market Research, Business, Statistics, Economics, Psychology, or a related field
Deep knowledge of designing, planning and conducting qualitative and quantitative research, globally beyond the US
Strong strategic and analytical mentality, able to find opportunities and influence business priorities
People management experience
Experience, or at least a passion, for the automotive category is a must
Proven success in navigating matrixed organizations, building strong cross-functional relationships
Excellent communication and executive storytelling skills—able to influence at all levels

Perks:

High-impact, strategic role influencing seller experience at a global scale
Diverse, distributed team passionate about driving insights-led decision-making
Hybrid work environment in Canada (Toronto) or US (Salt Lake City, Austin) or Remote US
Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)

Add these skills to join the top 1% applicants for this job

team-management

cross-functional

communication

logo-development

game-texts

storytelling

market-research

About the team

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eBay is looking for an experienced Senior Consumer Insights Manager to join our growing Global Consumer Insights team. In this critical role, you will champion the voice of consumers and lead global research for the Motors business, including automotive parts & accessories and vehicles, delivering insights that shape key business strategies, and ensuring consumer-centricity is at the heart of decision-making. If you have a passion for all things vehicles and are a specialist in generating insights, this is your dream job!

You will also lead the Global Consumer Insights Categories team. In this role you will manage 2+ other researchers and create synergies across other categories.

This role reports to the Senior Director, GCI, and is accountable for driving customer experience improvements for both new and existing customers across eBay markets, specifically US, UK and Germany.

What you will accomplish:

Consumer Insights Strategy & Execution

Translate business questions into research strategies, designing primary and secondary research (qualitative & quantitative) to uncover consumer needs.

Partner with internal and external researchers and lead cross-functional, global research projects to influence customer acquisition, retention, and engagement.

Synthesize primary research, behavioral data, and analytics to create an integrated view of consumers, potentially advising segmentation, product development, and go-to-market strategies.

Storytelling & Communication

Synthesize and distill insights into compelling, executive-level narratives, and present research findings with confidence, clarity, and impact.

Partner with cross-functional teams to champion customer needs, ensuring a deep organizational understanding of their behavior and preferences.

Executive Partnership & Business Impact

Establish a regular cadence of executive insights discussions.

Build trusted relationships with senior leaders in Product, Marketing, Operations, and Strategy, to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.

Drive thought leadership and influence global decision-making by ensuring insights are culturally and regionally relevant while maintaining global consistency.

Team Leadership:

You will be an experience leader of 2+ other insights team members and seek to build synergies of insights across other categories.

What you will bring:

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10+ years proven experience consumer insights, not just analytics experience.

Bachelor's degree in Market Research, Business, Statistics, Economics, Psychology, or a related field.

Deep knowledge of designing, planning and conducting qualitative and quantitative research, globally beyond the US.

Strong strategic and analytical mentality, able to find opportunities and influence business priorities.

People management experience.

Experience, or at least a passion, for the automotive category is a must.

Experience in online retail, tech or marketplace ecosystems is highly desirable.

Proven success in navigating matrixed organizations, building strong cross-functional relationships.

Excellent communication and executive storytelling skills—able to influence at all levels.

Why Join Us?

High-impact, strategic role influencing seller experience at a global scale.

Diverse, distributed team passionate about driving insights-led decision-making.

Hybrid work environment in Canada (Toronto) or US (Salt Lake City, Austin) or Remote US.

Commitment to travel to the US West Coast eBay HQ at least bi-monthly, and other locations in the US and Europe as needed.

eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and innovative workplace for all employees.

The base pay range for this position is expected in the range below:

$123,600 - $198,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com

. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement

to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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