Senior Developer/Analyst (ServiceNow)

The Senior Developer/Analyst (ServiceNow) will be a key member of the Design & Tools (D&T) team within Centralized Managed Support Operations (CMSO) at Motorola Solutions. This role involves implementing core ServiceNow configurations, developing user stories for service catalog, knowledge bases, notifications, and SLAs. The ideal candidate will lead design workshops, develop and deploy ServiceNow modules like ITSM and CSM, build reports, and troubleshoot platform issues. They will also provide coaching to junior developers and ensure high reliability and user satisfaction.

Must Have

• Implement core configuration user stories with minimal guidance.
• Deliver projects for implementing Workspaces and Now Assist.
• Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications.
• Build ServiceNow Reports, dashboards and homepages.
• Set up data security via control rules, domain separation.
• Implement integrations utilizing Integration Hub and relevant Spokes.
• Good hands-on knowledge and experience with JavaScript, HTML, CSS, AJAX, Angular, or Bootstrap.
• Administer a ServiceNow instance including group roles, permissions, business rules, workflows, UI pages, UI actions, UI policies.
• Execute unit testing to confirm user stories meet acceptance criteria.
• Troubleshoot complex platform issues.
• Bachelor of Science in Computer Science or comparable industry experience.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.
• 6 to 8 years in ServiceNow configuration and development experience.
• Minimum 5 years of experience supporting ServiceNow implementation, administration, configuration, and/or development.

Department Overview

The Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer's expectations.

Job Description

• Implement core configuration user stories with minimal guidance.
• User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.
• Experience delivering projects for implementing Workspaces and Now Assist.
• Participate in and/or lead design workshops, development, testing and deployment activities.
• Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications.
• Ability to build ServiceNow Reports, dashboards and homepages.
• Ability to set up data security via control rules, domain separation.
• Implement integrations utilizing Integration Hub and relevant Spokes.
• Good hands-on knowledge and experience with any one or more areas: JavaScript /HTML/ CSS / AJAX / Angular / Bootstrap.
• Experience administering a ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies.
• Execute unit testing to confirm user stories meet acceptance criteria as implemented.
• Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction.
• Peer review of other developers’ user stories.
• Provide technical documentation as required.
• Development, management, and configuration of ServiceNow applications, modules, enhancements, product development, and some system administration tasks.
• Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.

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Basic Requirements

• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.
• 6 to 8 years in ServiceNow configuration and development experience.
• Minimum 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool.
• Experience delivering projects for implementing Workspaces and Now Assist.
• Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences.
• Energetic self-starter able to work independently in a fast-paced environment.
• High sense of ownership, responsibility, and commitment to quality.
• Proven ability to manage multiple tasks and shifting deadlines.
• Effective organization, collaboration, planning, problem-solving, and analytical skills.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No