Senior Operations Manager

3 Months ago • All levels • Operations

Job Summary

Job Description

Freight Hero is seeking a Senior Operations Manager to build and scale operational teams, particularly those with experience in the freight brokerage industry. The role involves leading team leadership, optimizing processes for efficiency, leading operational planning to support company growth, collaborating with cross-functional teams to improve workflows, and managing remote operations. The ideal candidate will have a strong background in freight brokerage operations, KPI management, and experience leading remote teams. The role requires a deep understanding of freight brokerage operations, compliance, and industry best practices. The successful candidate will be responsible for overseeing team performance, improving operational processes, and ensuring seamless service delivery for clients.
Must have:
  • Previous experience as a freight broker or equivalent role
  • Strong background in process development specific to freight brokers
  • Experience leading remote teams and driving outcomes
  • Deep knowledge of freight brokerage operations and best practices
Good to have:
  • Familiarity with technology integration within brokerage teams
  • Experience managing large outsourced teams in Latin America or Asia
  • Proficiency in Portuguese and/or Spanish

Job Details

Location: Open anywhere in the US


This project is in collaboration with AI Fund and Dynamo Ventures.


Who is AI Fund: AI is the new electricity: Just as electricity transformed numerous industries starting 100 years ago, AI is now poised to do the same. AI Fund is an early stage venture studio founded by Dr. Andrew Ng in 2017. Our portfolio companies utilize AI technology and applications to improve processes and efficiency. The AI Fund team combines their experiences as AI pioneers, entrepreneurs, venture capitalists, investors, and operators. We are backed by more than $175 million-dollar fund from top-tier institutional investors. Together, let’s build great companies that will move humanity forward.


Who is Dynamo, Why Partner With Us:We’ve been there.  We’ve founded and scaled successful companies ourselves in the supply chain space and AI space, and we know that creating meaningful startups is really hard.  Many entrepreneurs toil with ideas for years. Many spend time building something without the foresight of limiting factors that could have been easily dismissed upfront.  Accomplished execs often teeter between a desire to start a company and creating something great versus taking a job that is less fulfilling. If only someone could help with taking the risk out of turning an idea into reality and accelerate the company building process, more people would be inspired to start a company.

Coming up with great ideas, sussing them out, assembling great teams, and helping raise capital is what we do.  We shorten a process that can take years down to months.  We make sure you are going after the right market, are fully validated, and are surrounded by great teammates.  


By partnering with us, you get the benefit of co-founding with two of the best pre-seed investors within their respective domains: AI Fund in AI and Dynamo Ventures in Supply Chain.


This includes:

-Hands-on company building support and playbook from AI Fund and Dynamo Ventures

-Deep technical expertise to de-risk AI product development

-Deep domain expertise and customer introductions within the supply chain space

-Investment capital and credibility from leaders within their domains


In summary, the combination of AI Fund's deep AI and incubation expertise, along with Dynamo's industry knowledge and established relationships, provides you with a significant advantage at this early stage.



About Freight Hero:The freight brokerage industry has exploded in recent years, growing from a mere 6% to over 20% of US truck freight in just a decade, now valued at $21 billion. Freight brokers typically allocate up to 90% of their time to operational back-office tasks, leaving only 10% for revenue-generating activities (depending on the business model). By combining AI with human oversight, we can streamline these back-office processes, driving significant operational efficiencies. The industry's profit margins have recently contracted from 20% to 5%, underscoring the critical need for cost reduction. We believe that the perfect storm of industry challenges and AI maturity presents a venture scale opportunity to revolutionize the freight brokerage sector and the broader freight/supply chain industry…


We are seeking a dynamic and experienced Senior Operations Manager to join our team at Freight Hero. This role is critical for building and scaling our operational teams, with a strong focus on candidates who have direct experience in the freight brokerage industry. The ideal candidate will have a proven track record in managing brokerage operations, driving efficiency through KPIs, and implementing iterative process improvements. As a key stakeholder, this role will work closely with product, engineering, sales, and customer success teams to inform and direct product development, ensuring operational excellence as we expand our client base.


What You Will Be Doing
  • 1-Team Leadership and Development:
Build, scale, and manage high-performing operational teams, including those with direct brokerage experience.
Design and implement a comprehensive training program for onboarding new team members.
Oversee hiring, performance evaluation, and ensure the team maintains high performance and alignment with company goals.
  • 2- Process Optimization and Efficiency:
Leverage your freight brokerage operations experience to develop, document, and iterate on operational processes to maximize efficiency and scalability.
Establish and monitor key performance indicators (KPIs) to measure and enhance team productivity.
Identify and implement opportunities for process automation and technology integration tailored to the needs of freight brokers.
  • 3- Operational Planning:
Lead sales and operations planning (S&OP) efforts to support company growth and client onboarding.
Forecast and allocate resources effectively to meet both current and future operational demands within the freight brokerage space.
  • 4- Cross-functional Collaboration:
Serve as the main operational stakeholder for the product and engineering teams, bringing actionable insights based on your knowledge of freight brokerage to improve tools and workflows.
Work with client success and sales teams to ensure seamless onboarding and service delivery for new freight brokerage clients.
  • 5- Remote Operations Management:
Manage and coordinate remote operational teams across multiple locations.
Foster a cohesive and productive team environment through clear communication and robust remote management practices.


What You Must Bring
  • Previous experience as freight broker, carrier rep, account manager or equivalent positions within a freight brokerage.
  • Strong background in process development, KPI management, and operational efficiency specific to freight brokers.
  • Experience leading remote teams and driving outcomes in a distributed work environment.
  • Deep knowledge of freight brokerage operations, compliance, and industry best practices and challenges.


Nice-to-Have Skills
  • Familiarity with integrating and leveraging technology within brokerage operational teams.
  • Experience managing large teams of outsourced personnel in Latin America or Asia.
  • Proficiency in Portuguese and/or Spanish.


Characteristics We Value
  • Accountability: An obligation or willingness to accept responsibility or to account for one's actions while doing so with the highest regard for integrity.
  • Leadership: Able to influence others to follow you and lead the team to a brighter future.
  • Grit: Able to stick with projects and work hard through good and bad times. High pain tolerance and can perform well under stress or pressure.
  • Scrappiness: Takes initiative and proactively gets things done with low resources, but doing creative things, begging, borrowing, and whatever is needed in an ambiguous environment or situation.
  • Ownership: Demonstrated orientation of extreme ownership over all aspects of the company and extremely results-driven in nature.


Similar Jobs

Nice - Specialist Automation Engineer

Nice

Pune, Maharashtra, India (Hybrid)
1 Month ago
FlockSafety - Staff Machine Learning Scientist

FlockSafety

United States (Remote)
3 Months ago
Obviously A - Content Marketer

Obviously A

San Francisco, California, United States (Hybrid)
2 Months ago
Moloco - Senior Manager/Director, Strategy and Operations

Moloco

Los Angeles, California, United States (On-Site)
3 Weeks ago
ShyftLabs - Technical Product Owner

ShyftLabs

Noida, Uttar Pradesh, India (Hybrid)
3 Weeks ago
Moonbug Entertainment - Media Strategy & Operations Manager

Moonbug Entertainment

Los Angeles, California, United States (On-Site)
1 Month ago
supercell - People Operations Manager, UK

supercell

London, England, United Kingdom (On-Site)
3 Weeks ago
Scale AI - Head of Public Sector Operations, Computer Vision

Scale AI

St. Louis, Missouri, United States (On-Site)
3 Months ago
Next Level Business Services - Network Architecture and Operations

Next Level Business Services

Philadelphia, Pennsylvania, United States (On-Site)
9 Months ago
Harvey - User Operations Specialist, APAC

Harvey

Sydney, New South Wales, Australia (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rippling - Manager, Implementation (Benefits)

Rippling

United States (Hybrid)
2 Months ago
Reddit - Staff Machine Learning Engineer, Ads Ranking

Reddit

United States (Remote)
3 Weeks ago
Apple - Battery Hardware Qualification Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Palo Alto Networks - Business Development Capture Manager

Palo Alto Networks

Reston, Virginia, United States (Remote)
1 Month ago
Axon - Manager, Go-to-Market Readiness

Axon

Seattle, Washington, United States (On-Site)
3 Months ago
bytedance - Optical system engineer - Pico Lab -(AR)- San Jose

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Instawork - Lead Product Designer

Instawork

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Tencent - Development PM Assistant (Translation/Interpretation Support)

Tencent

Osaka, Osaka, Japan (On-Site)
2 Months ago
Enphase Energy - Customer Support Supervisor

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Nice - Office & Events Manager

Nice

Park City, Utah, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Workato - Vice President, Global Developer Marketing

Workato

San Francisco, California, United States (On-Site)
1 Month ago
Discord - Account Executive, Media and Entertainment

Discord

New York, United States (On-Site)
4 Weeks ago
Philips - Head of Digital Strategy

Philips

Cambridge, Massachusetts, United States (On-Site)
2 Months ago
EMA - Customer Success Specialist

EMA

United States (Remote)
5 Months ago
Axon - Senior Firmware Engineer I - LTE

Axon

Scottsdale, Arizona, United States (Remote)
1 Month ago
Enphase Energy - Field Service Technician - NorCal/ San Jose, CA (6 month Temporary Assignment)

Enphase Energy

San Jose, California, United States (On-Site)
2 Weeks ago
Coherent corp. - Process Engineer - Components & Systems

Coherent corp.

Saxonburg, Pennsylvania, United States (On-Site)
2 Months ago
AeroSpike - Sales Engineer

AeroSpike

New York, United States (On-Site)
1 Month ago
Toast - Staff Software Engineer, Android OS

Toast

United States (Remote)
6 Months ago
Epic Games - Level Designer

Epic Games

Cary, North Carolina, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Simcorp - Lead Alternatives Operations Analyst

Simcorp

Copenhagen, Denmark (Hybrid)
1 Year ago
Progress - Revenue Operations

Progress

Brno, South Moravian Region, Czechia (On-Site)
2 Months ago
beghou consulting - Sr. Consultant- Commercial Operations & Analytics

beghou consulting

Emeryville, California, United States (Hybrid)
5 Months ago
hogarth - Operations Analyst- Workflow

hogarth

State Of São Paulo, Brazil (Hybrid)
3 Months ago
Accenture - Delivery Operations Team Lead

Accenture

Bengaluru, Karnataka, India (On-Site)
3 Months ago
NinjaVan - Operations Cost & Performance Assistant Manager

NinjaVan

Jakarta, Indonesia (Hybrid)
2 Months ago
Tencent - Overseas Version Operation

Tencent

Shenzhen, Guangdong Province, China (On-Site)
7 Months ago
welevel  - Operations Manager

welevel

Munich, Bavaria, Germany (On-Site)
5 Months ago
Pinterest - Revenue Operations Specialist (6-Month Fixed Term)

Pinterest

Dublin, County Dublin, Ireland (Hybrid)
3 Weeks ago
bytedance - CapCut VN Country Operation Manager

bytedance

Ho Chi Minh City, Vietnam (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Durham, North Carolina, United States (Hybrid)

Taipei City, Taiwan (Remote)

United States (Remote)

San Francisco, California, United States (Hybrid)

Palo Alto, California, United States (On-Site)

United States (Remote)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

Palo Alto, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by AIFund

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug