Senior Technical Account Manager

2 Years ago • All levels • Account Management • $95,000 PA - $130,000 PA

Job Summary

Job Description

We are seeking dynamic Technical Account Managers to drive value for ION bank clients by scaling and accelerating our enterprise Foreign Exchange and Capital Markets platforms. Key responsibilities include building and executing customer success strategies for strategic Foreign Exchange sell-side trading and buy-side accounts, acting as a trusted advisor to understand client business strategies and position ION FX products accordingly. You will deepen knowledge of ION FX products to assist clients in maximizing value from their use cases, manage client relationships to ensure high-quality interactions, and build long-term relationships by proactively identifying and mitigating risks. This role involves monitoring implementation, usage, customer health, and the competitive landscape to develop retention and advancement strategies, profiling initiative requirements, and developing leads for growth opportunities. Collaboration with ION Commercial Account Managers, Client Services, and Project Delivery teams is crucial for aligning customer success and contributing to automation initiatives.
Must have:
  • Proven track record in enterprise software platforms
  • Foreign Exchange/Capital Markets experience
  • Problem-solving and consultative mindset
  • Ability to synthesize information
  • Commercial savviness
Good to have:
  • Predilection for customer success automation

Job Details

The role:

As we further scale and accelerate our enterprise Foreign Exchange and adjacent Capital Markets platforms, we are looking for dynamic technical account managers - to drive value for ION bank clients. With our market leading and expanding position across key institutions, we are seeking individuals that can distill and aid realizing success milestones with ION clients for our TAM/customer-success practice. 
 

Key responsibilities:

Build and execute the customer success strategy for our strategic Foreign Exchange sell-side trading and buy-side accounts
Develop a strong understanding of client business strategies; as a trusted advisor, position ION FX products to best assist clients on achieving business objectives
Continued garnering and elevation of knowledge in ION FX products, to aid new/existing customers on effective use of ION products, content, and technologies to promote maximum value for their specific use-cases
Manage client relationships, to ensure and mature high-quality interactions (responsiveness, precision, fitness, proactiveness)
Build close long-term relationships with assigned customers; proactively anticipating client challenges and risks while driving remediation plans to minimize churn
Monitor implementation, usage, customer health, competitive landscape, and other relevant data - in order to create a retention/advancement strategy
Profile and sanity review initiative requirements, during origination stage
Develop leads and connections with ION commercial account managers to aid growth opportunities (upsell and cross-sell)
Aid harmonization of client initiatives & associated priorities, in tandem with the ION Project Delivery, Client Services & Product practices
Manage a robust feedback loop to continually promote appropriate customer experience improvement

Adjacent teamwork duties to drive success:

Fluidly work with ION Commercial Account Managers to align overall customer success
Coordinate metrics/status/escalations with Client Services and Project Delivery
Contribute to ION customer-success automation-initiatives

Other duties:

We might ask you to perform other tasks and duties as your role expands.

Required skills, experience, and qualifications:

Proven track record in high-touch enterprise segments with B2B enterprise software platforms
Foreign Exchange and/or general Capital Markets domain experience at technology firms and/or financial institutions
Problem solving & consultative mindset to collaborate with clients on joint responsibilities
Ability to synthesize information from clients and internally
Commercial savviness (although not a direct commercial sales role)

Preferred:

Predilection for customer success automation

(New York only*) Estimated Salary range: 95,000 USD - 130,000 USD *Note: Disclosure as required by NY law

Similar Jobs

Growe - Marketing Analyst

Growe

(Remote)
4 Weeks ago
bytedance - Senior Software Engineer - Network Security

bytedance

San Jose, California, United States (On-Site)
4 Months ago
Lilith games - Publishing Operations Manager (SLG)

Lilith games

Shanghai, China (On-Site)
3 Weeks ago
PwC - Legal Associate

PwC

Bangkok, Bangkok, Thailand (On-Site)
10 Months ago
Vercel - Renewals Manager

Vercel

London, England, United Kingdom (Hybrid)
2 Months ago
gitlab - Commercial Account Executive - Japan

gitlab

Japan (Remote)
1 Month ago
Nice - Senior Technical Account Manager

Nice

United States (Remote)
1 Month ago
GoMotive - SMB Account Executive - Outbound Sales

GoMotive

Islamabad, Islamabad Capital Territory, Pakistan (Remote)
3 Months ago
Plaid  - Account Executive - Named Enterprise (Healthcare Lead)

Plaid

San Francisco, California, United States (On-Site)
1 Month ago
Gigamon - Territory Account Manager

Gigamon

Birmingham, Alabama, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

good game design folks - Community Manager

good game design folks

(Remote)
3 Months ago
Philips - Global Director Product Industrialization

Philips

Suzhou, Jiangsu, China (On-Site)
2 Months ago
Assystems - BIM Engineer

Assystems

Pune, Maharashtra, India (On-Site)
9 Months ago
TransUnion - Manager - Application Support

TransUnion

Chennai, Tamil Nadu, India (Hybrid)
3 Weeks ago
ZeptoLab - Head of People & Culture

ZeptoLab

Serbia (Remote)
1 Month ago
The Walt Disney Company - Specialist, Corporate Strategy & Business Development

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
4 Months ago
Crowd Strick - Senior Consultant, Cloud Incident Response

Crowd Strick

United States (Remote)
1 Month ago
Aristocrat - Director, Post Merger Integration

Aristocrat

London, England, United Kingdom (Hybrid)
4 Months ago
Paper Stacking games - Version Operations - Cloud Gaming - Infinity Nikki

Paper Stacking games

Shanghai, China (On-Site)
3 Weeks ago
Tesla - Sales Advisor

Tesla

Rhineland-Palatinate, Germany (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in New York, United States

The E.W. Scripps Company - Manager Events

The E.W. Scripps Company

New York, United States (Hybrid)
1 Year ago
Adyen - Financial Risk Analyst

Adyen

Chicago, Illinois, United States (On-Site)
2 Months ago
Epic Games - IAM Director

Epic Games

Cary, North Carolina, United States (On-Site)
5 Months ago
Aledade - Vice President, Turnkey

Aledade

Arlington, Virginia, United States (Remote)
2 Months ago
Universal Music Group - Accounting Manager

Universal Music Group

Los Angeles, California, United States (On-Site)
2 Months ago
Splice - Senior Software Engineer II

Splice

United States (Remote)
1 Month ago
Sandbox VR - Retail Associate Miracle Mile

Sandbox VR

Las Vegas, Nevada, United States (On-Site)
10 Months ago
Absurd Ventures - Lead Engineer, AI

Absurd Ventures

Santa Monica, California, United States (On-Site)
3 Weeks ago
Next Level Business Services - Salesforce Solution Architect

Next Level Business Services

Diamond Bar, California, United States (On-Site)
10 Months ago
Opendoor - Senior Manager - Machine Learning Engineering

Opendoor

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Serenity forge - Accounting & Financial Analyst

Serenity forge

United States (On-Site)
1 Month ago
Toast - Retail Account Executive

Toast

Petaluma, California, United States (On-Site)
2 Months ago
Salesforce - Senior Account Partner - KSA

Salesforce

Dubai, Dubai, United Arab Emirates (Hybrid)
3 Weeks ago
Goliath games - Amazon Account Specialist

Goliath games

Richardson, Texas, United States (Hybrid)
1 Month ago
EMA - Senior Technical Account Manager

EMA

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Zscaler - Account Executive Public Sector, Enterprise

Zscaler

Toronto, Ontario, Canada (Remote)
1 Month ago
Univision - Accounting Analyst Human Resources

Univision

Mexico (On-Site)
1 Month ago
Paytm - Key Account Manager- Oil& Gas -Bangalore

Paytm

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Discord - Account Manager - Mobile Gaming

Discord

Los Angeles, California, United States (On-Site)
4 Weeks ago
HHA Exchange - SMB Account Executive

HHA Exchange

New York, New York, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

Jersey City, New Jersey, United States (On-Site)

Mumbai, Maharashtra, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

New York, United States (On-Site)

Houston, Texas, United States (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Ion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug