Senior Technical Business Analyst
11 Minutes ago • 5-7 Years
Business Analysis
Job Description
The Senior Business Analyst at CSG will manage customer requirements, define functional specifications, and configure the CSG CPQ and Order Management system. This role involves deep diving into telecommunications markets, solving complex business problems, and ensuring timely, quality delivery of analysis initiatives. The analyst will also configure solution workflows, manage client expectations, and mentor junior solution designers, contributing to methodology improvements.
Must Have:
- Workshop and manage customer requirements
- Define functional specifications
- Support build and test, and directly configure the CSG CPQ and Order Management system
- Develop detailed knowledge on telecommunications markets, products, sales, delivery and operations
- Solve real-world business problems, considering technical, financial, and operational constraints
- Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope
- Take end to end solution blueprints and configure solution workflows and catalogues
- Consider exception and failure scenarios to create a robust solution
- Manage client expectations through workshop and feedback sessions
- Work as part of a team and independently when required
- Be a mentor and lead a team of budding solution designers
- Hands on experience in coding (global and local variables, object-oriented programming)
- 5-7 years as a business analyst along with telecom billing or product catalog or pricing domain
- Experience working as a vendor
- Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel)
- English Proficiency in a business environment
Perks:
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
The Business Analyst will workshop & manage customer requirements. Define functional specifications as well as supporting build & test and directly configuring the CSG CPQ and Order Management system.
We are looking for a Senior Business Analyst who will:
- Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets, products, sales, delivery and operations.
- Solve real-world business problems, considering technical, financial, and operational constraints.
- Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
- Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
- Contribute to our methodology to help us do things faster and better.
- Be able to manage client expectations through workshop and feedback sessions.
- Work as part of a team and independently when required
- Be a mentor and lead a team of budding solution designers
Is this opportunity right for you? We are looking for candidates who:
- Hands on experience in coding. For instance, when to use global and local variables, and the concept of object-oriented programming.
- 5-7 years as a business analyst along with telecom billing or product catalog or pricing domain.
- Experience working as a vendor.
- Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.)
- English Proficiency in a business environment
CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
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