Senior UX Researcher (Quantitative & Evaluative Focus)

This Senior UX Researcher role focuses on quantitative and evaluative research within mission-critical environments at Motorola Solutions. The successful candidate will establish UX metrics, lead large-scale quantitative studies, champion qualitative rigor, and synthesize mixed-methods data. They will translate findings into strategic recommendations, collaborate with product, design, and engineering teams, and act as a thought leader in UX research, influencing product roadmaps and business strategy.

Must Have

• Establish and own UX metrics and KPIs.
• Lead large-scale quantitative research studies.
• Execute foundational and evaluative qualitative research.
• Synthesize quantitative and qualitative data.
• Translate research findings into strategic recommendations.
• Collaborate with product, design, engineering, and data science.
• Mentor UX research team members.
• Deliver compelling presentations and reports.
• 6+ years hands-on research experience in large organizations.
• Master's degree in HCI, Psychology, Sociology, or Statistics.
• Expert in scaling company-wide UX metrics practice.
• Proven expertise in tracking UX Research business impact.
• Expert in behavioral and attitudinal data utilization.
• Proficient in experimental design, survey, and advanced statistics.
• Expert with Pendo and Qualtrics tools.
• Proven experience conducting in-person research.
• Portfolio demonstrating mixed-methods integration.
• Self-starter, able to launch initiatives independently.
• Experience with iterative, rapid-cycle research.
• Ability to develop strategic research roadmaps.
• Exceptional communication and storytelling.
• Flexibility for USA Central Time (CT) work.
• Willingness to travel internationally.

Good to Have

• Advanced degree (Ph.D.) in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
• Experience working in a fast-paced, agile environment.
• Experience mentoring or managing other researchers.

Perks & Benefits

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support EAP, wellbeing guidance etc
• Carbon neutral initiatives/goals
• Corporate social responsibility initiatives including support for volunteering days
• Well known companies discount scheme

Job Description

This role is primarily remote with occasional travel to UK and US Offices, including customer site visits.

This is a unique opportunity to lead evaluative and measurement-focused UX research within mission-critical environments. You will design and execute studies that demonstrate the impact of research on product, design, and business outcomes, while shaping how behavioural insights inform strategy.

What You’ll Do

• Establish a UX Metrics Practice: Define, implement, and own the key performance indicators (KPIs) and metrics for user experience. This includes establishing frameworks for measuring usability, satisfaction (e.g., SUS, CSAT), and task success.
• Lead Quantitative Research: Design, launch, and analyze large-scale quantitative research studies, including surveys, A/B tests, and behavioral data analysis from product analytics platforms.
• Champion Qualitative Rigor: Lead and execute foundational and evaluative qualitative research, including in-depth interviews, contextual inquiries, and usability testing.
• Synthesize and Triangulate: Masterfully weave together quantitative and qualitative data to create a holistic, comprehensive understanding of our users. You will be responsible for telling the full story, connecting the "what" from analytics with the "why" from qualitative insights.
• Strategic Influence: Translate research findings into actionable, strategic recommendations that directly inform product roadmaps, design decisions, and business strategy.
• Stakeholder Collaboration: Partner closely with leaders in Product Management, Design, Engineering, and Data Science to identify research needs, align on priorities, and drive user-centered outcomes.
• Mentorship & Advocacy: Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods.
• Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences, from individual contributors to the executive leadership team.

Basic Requirements

What We’re Looking For

Ideal Candidate Qualities

• Experience: 6+ years of hands-on experience conducting research in large matrixed organizations and complex product structures, with at least 2 years of experience managing junior to mid-level researchers.
• Education: Masters Degree in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
• Scaling Metrics and Driving Change: Expert at establishing and scaling a company-wide metrics practice. You have a clear history of leveraging experience metrics to define product success and deliver measurable, user-centric improvements.
• Quantifying Research ROI: Proven expertise in defining and tracking the business impact of a UX Research team. You consistently link changes in user metrics (behavior, satisfaction) directly to measurable financial or strategic returns, making the value of research undeniable.
• Technical Expertise: Expert in utilizing both behavioral and attitudinal data to extract insights. Proficient in experimental design, survey methodology, and advanced statistical analysis. Expert with tools like Pendo and Qualtrics. Experience with data manipulation (SQL, Python) or statistical software (R, SPSS) is a plus.
• In-Person Research Expertise: Proven experience planning, recruiting for, and conducting a range of in-person research, including ethnographic-style fieldwork, contextual inquiries in users' natural environments, and on-site usability testing.
• Mixed-Methods Portfolio: A portfolio of work that showcases your ability to integrate diverse data sources to answer complex research questions and drive impact.
• Strategic Thinker & Self Starter: You don't just answer the questions you're given; you identify the right questions to ask to move the business forward. You are a self-starter with a proven record of launching initiatives independently and with minimal supervision.
• Iterative Approach: Proven experience in planning and executing iterative, rapid-cycle research that is seamlessly integrated into the product development process, informing design and engineering decisions.
• Strategic Roadmapping: Leverage an understanding of MSI’s strategic vision and market trends to develop a research roadmap that not only aligns with but actively shapes and drives product goals and priorities.
• Exceptional Communicator: You are a gifted storyteller who can distill complex information into clear, concise, and persuasive narratives for any audience.
• Global Collaboration and Availability: Flexibility to work in USA Central Time (CT). Willingness to travel internationally to our UK, US, and Poland offices several times per year.

Bonus Points

• Advanced degree (Ph.D.) in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
• Experience working in a fast-paced, agile environment.
• Experience mentoring or managing other researchers.

Why Join Us

• Play a pivotal role in shaping mission-critical and safety-critical solutions
• Opportunity to grow quantitative research capacity within a leading technology company
• Be part of a values-led, evidence-driven team that prioritises impact on users and communities

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support EAP, wellbeing guidance etc
• Carbon neutral initiatives/goals
• Corporate social responsibility initiatives including support for volunteering days
• Well known companies discount scheme

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Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes