Supervisor Skip Department

Motorola Solutions is seeking a Supervisor for the Skip Department within MVTrac/MVConnect, a recovery operation. This role involves managing support staff, including customer service and post-recovery processing, and handling escalated accounts. The supervisor will assist the manager with daily operations, track caseworker productivity, and ensure proper systems for reporting and approvals. The ideal candidate will have experience in business management, recovery systems, and strong organizational skills to enhance performance and support clients.

Must Have

• Manage support staff (customer service, post recovery processing, escalated account scenarios)
• Assist Manager with daily operational activities
• Oversee respective team
• Review and assign accounts via MVTrac’s Account Movement Strategy Protocol
• Ensure accurate reporting and approval of Agent/Client Fees
• Track staff daily productivity and provide coaching
• 1+ years of supervisory experience
• 2-4 years of experience in automotive finance, collections or related industries
• Legal authorization to work in the U.S.

Good to Have

• Bachelor's Degree or equivalent 2+ years experience in business management
• Experience with recovery systems, forwarding models, and productivity tracking
• Client (auto finance) experience
• Presentation (PowerPoint/Google slides) skills
• Energetic and self-motivated, well organized, proactive recommendations
• Servant leader attitude
• Effective multi-tasking capability

Perks & Benefits

• Incentive Bonus Plans
• Medical benefits
• Dental benefits
• Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

MVTrac/MVConnect, a Motorola Solutions Company is a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are searching for an internal project manager responsible for making moderate to significant improvements to processes, systems, or products using conceptualizing, reasoning, and interpretation to enhance performance.

Job Description

• We are looking for a candidate with experience in managing support staff including; customer service, post recovery processing and escalated account scenarios.
• Candidates need to be well-rounded, flexible and driven.
• The Supervisor I position will be responsible for assisted tasks for their Manager and daily tracking of all case workers in the MVTrac Skip division.
• A successful Supervisor will assist Managers in all day-to-day operational activities for the assigned recovery Tier.

MVCONNECT has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation.

Specific responsibilities could include but are not limited to:

• Provide support for direct report Manager and front line staff
• Oversee their respective team
• Review and assignment of accounts to the case workers through MVTrac’s Account Movement Strategy Protocol
• Ensure proper systems and procedures are in place to accurately report and approve:
• Agent Fees/ Client Fee approvals for accuracy and submission to billing.
• Respond timely to any inquiries or requests
• Assist other departments within the organization as needed
• Documenting and processing client requests
• Track each staff member's daily productivity and provide coaching as needed.

Preferred Qualifications

• Bachelor's Degree or equivalent 2+ years experience in business management
• Experience with recovery systems, forwarding models, and productivity tracking
• Client (auto finance) experience
• Presentation (PowerPoint/Google slides) skills
• Energetic and self-motivated - must be well organized and able to make proactive recommendations
• Servant leader attitude willing to invest and grow team members to support MVTrac clients.
• Enjoy a fast-paced, collaborative, positive, people-oriented; effective multi-tasking capability

Target Base Salary Range: $60,000 - $70,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 1+ years of supervisory experience
• 2-4 years of experience in automotive finance, collections or related industries
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.