Service Admin

Kforce is seeking a Service Admin in Lithia, FL. This role involves acting as a customer advocate, understanding requirements, and ensuring their fulfillment. Responsibilities include resolving customer issues related to pricing, transactions, complaints, orders, and shipments, as well as documenting resolutions. The Service Admin will manage the entire order-to-cash process for assigned customers, handle inside sales for transactional customers, and collaborate cross-functionally for problem resolution and continuous improvement.

Must Have

• Act as a customer advocate by understanding requirements and ensuring they are met
• Resolve customer issues related to pricing, transactions, complaints, orders, and shipments
• Document and determine resolution for customer complaints
• Manage the entire order-to-cash process for assigned customers
• Handle inside sales for transactional customers at approved pricing levels
• Collaborate cross-functionally to provide problem resolution and continuous improvement
• Strong customer service and relationship management skills
• Excellent communication skills (written and verbal)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills and attention to detail
• Business acumen related to commercial and supply chain processes
• Aptitude for technology and troubleshooting digital interactions
• Ability to make informed decisions quickly in a fast-paced environment
• Ability to work collaboratively across teams and functions

Perks & Benefits

• Comprehensive benefits including medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance (to eligible employees)
• Paid time off (for salaried personnel)
• Paid sick leave (for hourly employees on a Service Contract Act project)

Description

Kforce has a client that is seeking a Service Admin in Lithia, FL. Duties:

• Service Admin will act as a customer advocate by understanding requirements and ensuring they are met
• Resolve customer issues related to pricing, transactions, complaints, orders, and shipments
• Document and determine resolution for customer complaints
• Manage the entire order-to-cash process for assigned customers
• As a Service Admin, you will handle inside sales for transactional customers at approved pricing levels
• Collaborate cross-functionally to provide problem resolution and continuous improvement

Requirements

• Strong customer service and relationship management skills
• Excellent communication skills (written and verbal)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills and attention to detail
• Business acumen related to commercial and supply chain processes
• Aptitude for technology and troubleshooting digital interactions
• Ability to make informed decisions quickly in a fast-paced environment
• Ability to work collaboratively across teams and functions

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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