SME Deepening Executive

Company Description

At Experian, we transform data into real opportunities. We are a global technology and analytics company, present in 32 countries with a diverse team across LATAM, focused on innovating and collaborating to create solutions that improve people's lives.

We work as a team, listening to different opinions and supporting each other to achieve demanding goals. We celebrate achievements that have a direct impact on our clients and communities. At Experian, your work can open access to credit for more people, protect businesses from fraud, or develop technology for sectors such as health, automotive, and marketing. The impact is tangible and measurable.

🚀 If you are looking for an environment where technology, challenges, and professional growth are part of daily life, at Experian LATAM you can leave your mark and build the future with us.

Job Description

Purpose of the role:

The Commercial Deepening Executive is responsible for managing a closed portfolio of SME segment clients. Their role is key to ensuring solid and sustainable commercial relationships, through a deep understanding of each account's processes, strategies, and needs.

Their mission is to ensure the fulfillment of the Revenue Recognition budget, through consultative commercial management, results-oriented, and focused on client loyalty.

Deliverables:

• Fulfillment of the Revenue Recognition budget, according to monthly and accumulated targets.
• Growth in portfolio consumption through cross-selling and up-selling strategies.
• Retention of active clients, minimizing churn and strengthening the commercial relationship.
• Healthy portfolio management: ensure clients pay on time, keeping arrears less than 60 days.

Responsibilities of the role:

• Perform telemarketing management for the assigned client portfolio.
• Execute cross-selling and up-selling strategies on the assigned portfolio.
• Accompany the active consumption of products and services contracted by clients.
• Identify business opportunities based on understanding client needs.
• Ensure the fulfillment of the assigned revenue budget (Revenue Recognition).
• Monitor and maintain portfolio health, anticipating risks of churn or desertion.
• Build high-value proposals with massive processes that include success stories and are aligned with industry needs.
• Resolve client inquiries regarding acquired plans, billing, rate cards, plan renewals, and/or changing plans for client benefit. After-sales service.
• Register management in Salesforce, register cases in Bizagi, and follow up on solutions by SAC.
• Send and accompany the client in the database upload process.
• Review client billing and product delivery.
• Understand the client's value chain, their main market differentiators; as well as strategic challenges including the behavior of their competitors.

Qualifications

• Education: Professional or technologist in areas such as Administration, Engineering, Economics, Marketing, or related fields.
• Experience: Minimum 2 years of experience in B2B commercial roles, ideally in technology, financial services, or consulting sectors.
• Required technical knowledge: Ideal handling of Salesforce CRM.
• Competencies: knowledge in consultative sales and commercial data analysis.

Additional Information

🌟 Why choose Experian?

✔️ Constant innovation: Here your ideas drive change.

✔️ Professional development: Training, certifications, and mentorship for your growth.

✔️ Real balance: Flexibility, well-being, and teamwork.

✔️ Global and regional impact: What you do here transforms lives across LATAM and the world.

Experian Careers - Creating a better tomorrow together