Sr. Customer Success Manager - Fraud/AML Strategy

5 Months ago • All levels
Customer Service

Job Description

As a Senior Customer Success Manager (CSM), you will be a strategic partner to key enterprise clients, aiding them in achieving ROI through advanced fraud detection, AML compliance, and operational optimization. You will lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce. Your responsibilities include monitoring detection system performance, advising on best practices, and identifying opportunities to reduce fraud and streamline operations. You’ll work cross-functionally with Product and Engineering teams to advocate for customer needs.
Must Have:
  • Act as primary contact and advisor for customers, ensuring successful adoption and value realization.
  • Understand client business models and operational needs to define success criteria and strategies.
  • Partner with clients to align fraud detection and AML platform capabilities with their goals.
  • Coordinate with internal teams for timely delivery of enhancements and issue resolution.
  • Translate customer insights into feedback for internal roadmap planning and product improvements.
Perks:
  • Bonus
  • Stock options
  • Retirement Plan
  • Health Insurance

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DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's fraud and anti-money laundering (AML) solutions scale infinitely and enable organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide significant performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Position Overview:

As a Senior Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You’ll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform.

Your responsibilities include monitoring detection system performance, advising on best practices for using machine learning models, rules engine, and device intelligence signals, and identifying opportunities to reduce fraud and streamline operations. You’ll work cross-functionally with Product and Engineering teams to advocate for customer needs and support ongoing innovation.

This role combines strategic consulting, data-driven decisioning, and hands-on product expertise to deliver measurable impact for our clients.

Job Location:

This is a remote-based position and can be located in the U.S. or Canada, preferably in the Eastern Time Zone.

Key Responsibilities:

  • Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization
  • Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies
  • Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency
  • Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes
  • Translate customer insights into actionable feedback for internal roadmap planning and product improvements
  • Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration
  • Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment
  • Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases

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