Sr. Product Manager, AI Capabilities

Zapier

| United States (Remote) | Full Time | 2 days ago

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Job Summary

As a Senior Product Manager for AI Capabilities, you will define and deliver the foundational platform powering Zapier's runtime AI products like Agents and Chatbots. This greenfield role involves designing APIs, runtime infrastructure, and orchestration layers from scratch, partnering with engineering and product teams. Your mission is to enable AI product teams to effortlessly deliver smarter, faster, and more reliable features, ensuring they focus on user delight while the platform handles underlying complexity.

Must Have

Experienced Product Manager with a strong technical foundation
Experience with developer platforms, ML infrastructure, or AI/LLM-based systems
Comfortable navigating complex systems and collaborating with engineers
Ability to thrive in ambiguity and build from the ground up
Self-directed and collaborative, excelling in prioritization and roadmap planning
Skilled in leading cross-functional teams from ideation to launch
Transparent with stakeholders and adept at overcoming roadblocks
Committed to delivering measurable business outcomes
Skilled communicator, especially in asynchronous environments
Available for team meetings between 10am - 3pm ET
Ability to lead Product Vision and Strategy for AI Capabilities platform
Experience shaping developer experience for internal teams
Capability to translate AI/LLM capabilities into productized components
Proficiency in defining success metrics and using data for decision-making

Perks & Benefits

Competitive compensation
Equity
Bonus
Equitable pay practices
Simple pay practices
Transparent pay practices
Remote work

Job Description

Compensation

United States$174.2K – $261.2K • Offers Equity • Offers Bonus
Canada CA$174.2K – CA$261.2K • Offers Equity • Offers Bonus

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

Competitive: Zapier pays well among the technology sector.
Equitable: Consistent pay practices; Pay for impact
Simple: Pay is well understood, and pay practices are built for scale.
Transparent: Zapiens know how pay works, including how their pay is determined.

A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiens based on their demonstrated impact on Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier.

For more information on Zapier’s Total Rewards please click here

AI at Zapier

At Zapier

, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process

, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Hi there!

My name is Anna Marie,

(or sometimes AMC) and I’m the Head of Zapier's AI orchestration, an experimental AI workspace, and this role will report to me. I'm seeking a Sr. Product Manager to lead the vision and execution of Zapier’s AI Capabilities team — the group building the shared foundation that will power all of our runtime AI products, including Agents, Chatbots, and AI by Zapier.

As a Senior PM for AI Capabilities, you’ll define and deliver the platform that will make every AI experience at Zapier smarter, faster, and more reliable. This is a foundational role: the AI Capabilities platform is just starting up; you’ll help design it from the ground up.

You’ll partner closely with engineering, design, and product teams across Zapier to build the APIs, runtime infrastructure, and orchestration layers that will power our next generation of AI-driven automation. Your mission is to make it effortless for AI product teams to deliver features that delight users; without reinventing the wheel every time.

You’ll collaborate cross-functionally to:

Build the shared platform and APIs that power AI across Zapier’s 8,000+ integrations.
Partner with product teams to unify and evolve our AI runtimes into a single, reliable orchestration layer.
Enable AI teams to focus on delivering features that matter while your platform handles the underlying complexity.
Translate cutting-edge AI and LLM capabilities into reusable, well-designed services.
Define success metrics that ensure your platform drives measurable quality, reliability, and developer velocity.

Zapier is uniquely positioned for this moment: with deep integration capabilities, a vast ecosystem, and millions of users already automating their work, your platform will set the foundation for how AI experiences are built and scaled at Zapier.

If you’re excited about shaping the core platform that thousands of AI experiences will rely on, read on.

If you're passionate about building intelligent, user-facing AI products and want to define how agents will work across thousands of tools, we’d love to hear from you.

About You

You’re an experienced Product Manager with a strong technical foundation. You’ve worked on deeply technical or platform-oriented products; things like developer platforms, ML infrastructure, or AI/LLM (Large Language Model)-based systems. You’re comfortable navigating complex systems and working hand-in-hand with engineers to make them simple, scalable, and reliable.
You’re a builder at heart. This is a greenfield effort, so you thrive in ambiguity. You can take a blank canvas, gather input from multiple stakeholders, and turn it into a clear roadmap that balances technical feasibility with product impact.
You’re self-directed and collaborative. You excel in prioritization, roadmap planning, and leading cross-functional teams from ideation to launch. You’re transparent with your stakeholders and skilled at overcoming roadblocks to continue delivering value.
You’re bold, pragmatic, and obsessed with results. You set big goals and you back them up with diligence on why they matter and how we’ll achieve them. You are committed to delivering measurable business outcomes.
You are a skilled communicator. Zapier is a 100% remote team and relies heavily on asynchronous communication. You excel at selecting the right tools and communication styles, whether you’re articulating your team’s vision, roadmap, and progress, or building momentum across the company.
You are available for team meetings between 10am - 3pm ET. While we often communicate asynchronously, product teams have 5 overlapping business hours for team meetings and effective collaboration.

What You’ll Do

Lead Product Vision and Strategy for Zapier’s AI Capabilities platform, aligning it with our broader company and AI goals.
Work cross-functionally with engineering and other AI product teams to deliver the shared APIs and infrastructure that enable AI-powered experiences.
Shape the developer experience for internal teams who will build on top of this platform, ensuring ergonomics, reliability, and ease of use.
Translate AI/LLM capabilities into productized components that power new user experiences.
Partner with multiple AI product teams (Agents, Chatbots, AI by Zapier) to unify runtimes into a single, reliable AI orchestration service.
Define success metrics and use data to inform prioritization, roadmap decisions, and iteration.

Compensation Range: $174.2K - $261.2K

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