Sr Software Engineer - ServiceNow Development & ITSM

The ServiceNow team partners with business, IT operations, and engineering groups to deliver scalable and enterprise-grade ServiceNow solutions. This role focuses on leading the design, development, and implementation of complex ServiceNow modules and integrations while ensuring adherence to architectural and governance standards. The ideal candidate will play a key role in technical design, module configuration, custom application development, and automation across ITSM, CMDB, ITOM and CSM modules.

Must Have

• Deep expertise in ITSM configuration (Incident, Problem, Change, Request)
• Advanced scripting skills (JavaScript, Glide API, Business Rules, Flow Designer)
• Strong knowledge of CMDB, Discovery, and data governance
• Integration expertise with REST/SOAP APIs, MID Server, and IntegrationHub
• Working exposure to ITOM (Discovery, Service Mapping, Event Management) and CSM modules
• Proficiency in Scoped applications, Service Portal customization and UI Builder
• Experience with Update sets, version control (Git), and Agile delivery practices
• Knowledge of Security management including ACLs and platform governance
• Mandatory: ServiceNow Certified System Administrator (CSA)

Good to Have

• Certified Application Developer (CAD)
• Certified Implementation Specialist – ITSM / ITOM / CSM

Sr Software Engineer - ServiceNow Development & ITSM

Scope:

• The ServiceNow team partners with business, IT operations, and engineering groups to deliver scalable and enterprise-grade ServiceNow solutions.
• This role focuses on leading the design, development, and implementation of complex ServiceNow modules and integrations while ensuring adherence to architectural and governance standards.
• The ideal candidate will play a key role in technical design, module configuration, custom application development, and automation across ITSM, CMDB, ITOM and CSM modules.

Technical Environment:

• ServiceNow Platform: ITSM, CMDB, ITOM (Discovery, Service Mapping, Event Management), CSM (knowledge)
• Scripting & Development: JavaScript, Glide scripting, Business Rules, Client & Server scripts, UI Policies, UI Actions, Flow Designer
• Integrations: REST, SOAP, IntegrationHub, MID Server, API Authentication, Web Services
• Platform Components: Notifications, ACLs, Service Portal, Service Catalog, Scoped Apps, Forms & UI Builder
• DevOps/Agile: Update Sets, ATF, Agile/Scrum.
• Cloud & Security: Role-based access control, platform security, data integrity

What You’ll Do:

Design & Develop

• Lead the design, development, and deployment of ServiceNow modules including ITSM, CMDB, ITOM and CSM.
• Configure and customize workflows, forms, business rules, client scripts, and notifications using JavaScript and Glide APIs.
• Develop custom applications and automation using Flow Designer and IntegrationHub.
• Implement and manage integrations with enterprise systems via REST/SOAP APIs and MID Server.
• Design and maintain a robust CMDB with proper data modelling, discovery, and relationship mapping.
• Enable ITOM functionalities (Discovery, Service Mapping, Event Management) to improve operational intelligence.

Govern & Support

• Ensure platform configurations align with ServiceNow best practices and security standards.
• Develop and maintain Access Control Lists (ACLs) and enforce role-based access.
• Conduct code reviews, manage update sets, and support platform upgrades and releases.
• Troubleshoot and resolve complex platform issues and performance challenges.
• Collaborate with stakeholders to translate business needs into scalable technical solutions.
• Stay updated with the latest ServiceNow releases, features, and innovations.

What We Are Looking For:

Experience: 5–8 years total experience with a minimum of 5 years in ServiceNow development and implementation.

Core Skills:

• Deep expertise in ITSM configuration (Incident, Problem, Change, Request)
• Advanced scripting skills (JavaScript, Glide API, Business Rules, Flow Designer)
• Strong knowledge of CMDB, Discovery, and data governance
• Integration expertise with REST/SOAP APIs, MID Server, and IntegrationHub
• Working exposure to ITOM (Discovery, Service Mapping, Event Management) and CSM modules

Platform Proficiency:

• Scoped applications, Service Portal customization and UI Builder
• Update sets, version control (Git), Agile delivery practices
• Security management including ACLs and platform governance

Certifications:

• Mandatory: ServiceNow Certified System Administrator (CSA)
• Preferred: One or more of the following:
• Certified Application Developer (CAD)
• Certified Implementation Specialist – ITSM / ITOM / CSM