Sr Technical Consultant

The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, handling complex issues, driving root cause analysis, and implementing long-term solutions. This role involves contributing to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. The consultant will work with Microsoft Azure and VMware ESXi environments, performing deep-dive troubleshooting, leading upgrades, and collaborating with various teams on solution design and process improvements.

Must Have

• Serve as the technical escalation point for critical incidents and cross-domain issues.
• Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
• Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
• Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud).
• Strong troubleshooting and analytical skills for complex, multi-layered issues.
• Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.).
• Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools.
• Good understanding of ITIL processes with experience driving problem/change management.
• Strong communication and collaboration skills to coordinate across teams.
• Ability to work rotational shifts, including night shifts, weekends, and public holidays for 24/7 application support.
• Ability to handle responsibilities independently during off-hours.

Good to Have

• Bachelor’s degree in IT/Computer Science/Electronics or equivalent diploma.
• Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate).

Scope: The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: • Microsoft Azure • VMware ESXi

What you’ll do:

• Serve as the technical escalation point for critical incidents and cross-domain issues.

• Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.

• Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.

• Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.

• Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.

• Collaborate with security and compliance teams to enforce governance and risk mitigation.

• Engage with vendors for escalations, patch management, and advanced product support.

• Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What we are looking for:

• Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.

• 7–10 years of experience in infrastructure support/engineering roles.

• Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.

• Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud).

• Strong troubleshooting and analytical skills for complex, multi-layered issues.

• Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.).

• Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools.

• Good understanding of ITIL processes with experience driving problem/change management.

• Strong communication and collaboration skills to coordinate across teams.

• This role involves rotational shifts, including night shifts, to provide 24/7 application support.

• Flexibility to work weekends and public holidays as per shift schedule.

• Ability to handle responsibilities independently during off-hours.