Sr. Website Delivery Manager

Since its inception in 2003, driven by visionary college students transforming online rent payment, our company has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, our company blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At our company, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

Our company is seeking a skilled and client-centric Website Delivery Manager to lead the implementation of our updated Custom Websites service. In this role, you will be the primary driver behind the successful delivery of premium, modern websites for our property management clients. You will partner closely with the sales team, acting as the technical and strategic expert who brings the vision for a new website to life.

This position is focused on post-sale execution and long-term client success. You will manage the entire delivery lifecycle, from initial project scoping to the design, build, and launch of websites on our Duda-based platform. A key component of this premium service is an ongoing commitment to our clients, including performing strategic website updates every six months to ensure their online presence remains modern and effective.

While your primary work will be on our new pro-level platform, a strong foundational knowledge of our core ProspectPortal CMS and the broader company ecosystem is essential for success. This understanding allows you to provide expert consultation and ensure a seamless integration of client data and services.

Responsibilities include:

• Project Delivery & Execution:
• Own the end-to-end delivery of Pro Websites, managing project timelines, scope, client communication, and resources to ensure a successful and timely launch.
• Lead the design and build process on our CMS platform, translating client goals into a beautiful, functional, and high-performing website.
• Serve as the primary point of contact for the client throughout the implementation process, building strong relationships through clear communication and trusted expertise.
• Identify areas of service expansion such as landing page development, ad creative service, conversion tracking in coordination with engineers, and other opportunities to be identified.

• Sales Partnership & Consultation:
• Act as a subject matter expert during the sales process, joining calls with the sales team to answer technical questions and provide strategic recommendations.
• Collaborate with sales to define project scope, develop proposals, and set clear expectations with prospective clients.
• Leverage your knowledge of ProspectPortal to explain how critical property data (e.g., real-time pricing, availability, floor plans) will integrate with their new website.

• Ongoing Client Management & Site Modernization:
• Perform strategic website reviews for each client every six months to ensure consistent modern design, optimal performance, and alignment with current digital trends.
• Manage the Duda platform for your portfolio of clients, maintaining full administrative control while provisioning appropriate, limited editor access for client use.
• Serve as a long-term strategic partner to clients, advising them on best practices for maintaining a compelling and effective web presence.

Minimum Qualifications:

• 7-10 years of experience in a client-facing delivery role, such as a Digital Project Manager, Implementation Specialist, Web Producer, or Technical Account Manager.
• Direct, hands-on experience building or managing websites with a WYSIWYG platform like Duda, Wix, Squarespace, or a similar editor.
• Proven ability to manage multiple complex projects simultaneously, with exceptional organization and attention to detail.
• Excellent communication and presentation skills; comfortable leading client meetings and explaining technical concepts to non-technical audiences.

Preferred Qualifications:

• A strong working knowledge of the company’s ProspectPortal CMS.
• Experience in the multifamily industry or a related field.
• Familiarity with SEO best practices, web analytics, and digital marketing principles.
• Experience working in a collaborative role with a sales team.
• Familiarity with Jira, Asana, and project management tools and systems.
• Experience with Figma and other design tools.

$78,900 - $123,500 a year

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.

Level - P4

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Our company Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, our company hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of our team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Our company is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?