Store Leader (General Manager) - $1,500 Signing Bonus

Activate is a technology company building interactive gaming facilities. The Store Leader (General Manager) will lead a team to deliver excellent customer experiences in a dynamic and fun environment. This full-time role involves overseeing daily operations, ensuring customer satisfaction, managing staff performance, and maintaining facility standards. Candidates should demonstrate strong leadership, customer service skills, and a curiosity for tech and gaming.

Must Have

• Oversee daily operations and company expectations.
• Ensure top-priority customer satisfaction.
• Understand key performance indicators.
• Maintain brand consistency.
• Perform inspections, cleaning, and maintenance.
• Adhere to security/safety procedures, provide training.
• Provide updates and suggest improvements to Regional Leader.
• Oversee facility maintenance process flow.
• Audit and manage inventory (maintenance, merchandise, vending).
• Schedule staff for peak periods.
• Lead new employee hiring and talent pipeline.
• Manage employee performance, coaching, and development.
• Participate in planning meetings for training.
• Identify and implement customer experience improvements.
• Ability to lift up to 50 lbs consistently.
• Ability to stand for extended periods (8 hours).
• Capable of working various shifts (day, evening, weekend, 8 am - 1 am).
• 2 years of leadership experience in customer-facing environment.
• Strong collaborative team skills.
• Ability to foster strong relationships.
• Excellent communication skills.
• Proficient with hand and power tools.
• Proficient in Microsoft Office and related software.
• Skilled in multitasking leadership and operations.
• Highly organized in managing competing priorities.

Good to Have

• Curiosity for all things tech and gaming related

Perks & Benefits

• Minimum starting salary as posted in the job ad.
• Benefits package (Medical, Dental and Basic Life)
• Paid time off
• Casual dress
• Fun and dynamic work environment
• On-site parking
• $1,500 Signing Bonus ($500 at 1 month, remainder at 3 months)

Activate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming related. This is a full-time position at our store located at Unit 353 - 3251 20th Ave.

Essential Duties and Responsibilities:

Operations and Maintenance

• Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
• Create a lasting experience with customers and ensure their satisfaction is a top priority
• Effective understanding of key performance indicators
• Help maintain brand consistency through positive customer experiences and local event involvement
• Perform regular general inspections of front desk and gaming areas
• Perform daily cleaning and maintenance duties in compliance with company standards
• Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
• Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
• Oversee the day-to-day maintenance process flow required for the facility
• Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products

Team Leadership

• Scheduling duties, as required, to ensure peak periods are properly staffed
• Leading in the hiring of new employees and creating a talent pipeline
• Managing performance of employees, including accountability coaching and development
• Participate in planning meetings to prepare and roll out various training and initiatives
• Identify and implement improvements when necessary and provide updates to the team to enhance customer experience

Working Environment:

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
• Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)

The Qualifications:

• Demonstrated leadership ability with 2 years of experience in a customer facing environment
• Demonstrated strengths in collaborative team environments
• Ability to foster strong relationships with customers and employees
• Excellent communication skills, including listening, and oral
• Proficient in the use of hand and power tools
• Proficient in Microsoft Office and related software
• Multitasking in both leading teams and operational performance
• Highly organized in managing competing priorities

The Perks:

• Minimum starting salary as posted in the job ad. Salary is subject to annual reviews and increases.
• Benefits package (Medical, Dental and Basic Life)
• Paid time off
• Casual dress
• Fun and dynamic work environment
• On-site parking

* $500.00 paid at 1 month of employment; the remainder at 3 months of employment *

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.