Support Agent

Alpha Affiliates, a leading iGaming partner program since 2012, is seeking a Support Agent. This role involves direct player communication via chat and email, managing KYC document checks, forwarding VIP customer communications, and monitoring JIRA requests. Join a professional team in a remote setting, contributing to a network spanning 38 countries and over 15,000 partners.

Must Have

• Direct communication with players via chat & email
• Check-up of client documents necessary for KYC procedures & other ongoing requests
• Forwarding any VIP-customer communications to necessary departments
• Monitoring platform requests in JIRA & acting on them
• Strong English and Russian verbal and written communication skills (preferably C1+)
• Good communication skills

Good to Have

• Knowledge of German
• Experience in iGaming industry
• Desire to learn & improve their own skills

Perks & Benefits

• Remote work format
• Competitive compensation package
• Join a friendly and professional team committed to excellence
• Benefit from 21 working days of vacation to rejuvenate and recharge

We are Alpha Affiliates, the preeminent hub for ambitious individuals poised to dominate the iGaming sphere.

We emerged in 2012 as the top partner program for gambling and betting. Our excellence and innovation shine through with licenses from the esteemed Malta Gaming Authority and Curacao, covering 10 unique brands.

Our simple goal is to change the game rules and rise to the top, supported by a vast network spanning 38 countries and boasting over 15,000 partners.

Join us and find a close-knit community of ambitious professionals ready to grow and expand!

Responsibilities

• Direct communication with players via chat & email.
• Check-up of client documents necessary for KYC procedures & other ongoing requests.
• Forwarding any VIP-customer communications to necessary departments.
• Monitoring platform requests in JIRA & acting on them.

Requirements

• Strong English and Russian verbal and written communication skills (preferably C1+).
• Knowledge of German will be an advantage.
• Good communication skills.
• Experience in iGaming industry will be an advantage.
• Desire to learn & improve their own skills.

Conditions

• Remote work format.
• Competitive compensation package ensures your hard work is rewarded.
• Join a friendly and professional team committed to excellence.
• Benefit from 21 working days of vacation to rejuvenate and recharge.