Support Engineer

Saxo Bank is seeking a skilled Support Engineer with excellent communication skills to join its IT team in Gurugram. The role involves providing first-line technical support for desktop systems, hardware, software, peripheral devices, and access management. Responsibilities include troubleshooting technical issues, maintaining records in a ticketing system, assisting with hardware and software setup, and collaborating with IT team members to ensure smooth operation of applications and systems. The ideal candidate will have 3-8 years of experience and strong technical proficiency in Windows and macOS, troubleshooting, and customer service.

Must Have

• Provide first-line support for desktop systems, including hardware, software, peripheral devices & access management.
• Maintain accurate records of support requests and resolutions using a ticketing system.
• Participate in IT projects and initiatives as required.
• Assist in the setup and configuration of new hardware, Audio-Video Devices and software applications.
• Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
• Collaborate with other IT team members to address complex technical issues and implement solutions.
• Strong understanding of Windows and macOS operating systems, common software applications, and hardware components.
• Ability to diagnose and resolve technical issues quickly and effectively.
• Excellent verbal and written communication skills to interact with users and explain technical concepts clearly.
• Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction.
• Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions.
• Work effectively with other IT team members to address complex issues and implement solutions.

Perks & Benefits

• Investment in your development
• Robust career from day one
• Opportunity to make a true impact
• Join a purpose-driven international organization
• Open feedback culture
• Supportive team environments
• Dynamic learning journey
• Immense career opportunities

We are seeking a skilled and motivated Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of applications, desktop systems and related technologies.

Responsibilities

• Provide first-line support for desktop systems, including hardware, software, peripheral devices & access management
• Maintain accurate records of support requests and resolutions using our ticketing system.
• Participate in IT projects and initiatives as required.
• Assist in the setup and configuration of new hardware , Audio- Video Devices and software applications.
• Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
• Collaborate with other IT team members to address complex technical issues and implement solutions.

Your profile

As a Support Engineer you are responsible for providing technical support and assistance to users in an fast paced organization, ensuring the efficient operation of desktop systems and related technologies. They are skilled in troubleshooting hardware and software issues, configuring systems, and maintaining IT equipment.

Further we are looking for a candidate with the following professional competencies:

• 3 to 8 yrs required experience.
• Technical Proficiency: Strong understanding of Windows and macOS operating systems, common software applications, and hardware components.
• Troubleshooting: Ability to diagnose and resolve technical issues quickly and effectively.
• Communication: Excellent verbal and written communication skills to interact with users and explain technical concepts clearly.
• Customer Service: Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction.
• Organization: Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions.
• Team Collaboration: Work effectively with other IT team members to address complex issues and implement solutions.

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!