System Manager

1 Month ago • 4 Years + • $72,700 PA - $145,400 PA

System Admin

Job Description

The Software Enterprise Support team delivers solutions to the public safety sector, providing technology for faster, smarter, and safer decisions. This on-site System Manager role in the Tampa, Florida area is responsible for managing Motorola Solutions' Maintenance Agreement, coordinating with local service providers, and expanding additional services for customers. Key responsibilities include leading day-to-day contractual commitments, managing relationships with service partners and customers, ensuring satisfaction, and coordinating internal resources.

Good To Have:

Strong knowledge of VESTA 9-1-1 Applications
Strong networking skills
Experience with VMware virtualization suites
Experience with Computer Telephony Integration (CTI) Applications
Experience with database related technology and administration (SQL Server)
Experience with Servers (Dell and HP)
Experience with firewalls and security related applications
Experience with GIS applications
Experience with VOIP applications
Experience with PBX and PSAP communication systems

Must Have:

Manage and lead day to day activities in meeting contractual commitments.
Manage and lead relationship with local service partner.
Manage and lead relationship with the customer.
Ensure customer satisfaction goals are met.
Procure and coordinate any internally needed resources.
Ensure compliance with response/restoration time commitment.
Remotely diagnose system failure and facilitate call management.
Manage Emergency Service efforts and escalation procedures.
Obtain background clearance as required.
Legal authorization to work in the U.S. indefinitely.
Live within one hour's drive of the Tampa, Florida area.

Perks:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Add these skills to join the top 1% applicants for this job

communication

problem-solving

game-texts

networking

linux

unix

windows-server

vmware

sql

Job Description

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*This is an on-site position and the selected candidate must live within one hour's drive of the Tampa, Florida area*

This role is responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI’s role in providing additional services for the customer. The System Manager responsibilities include but are not limited to:

Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are meet both internally and with the customer
Procure and coordinate any internally resources that maybe needed
Ensures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures

Qualifications:

Associates degree in Computer Science (or related degree ) or equivalent work experience preferred
At least 4+ years of work experience in resolving customer technical issues
Microsoft MCSE or equivalent experience
Cisco CCNA/CCNP certifications or related experience
In-depth installation, configuration, and troubleshooting experience for Windows Server 2019, 2016, 2012, Windows 7/10 Operation Systems
Experience with Windows Domain architecture/integration / Active Directory
Experience in providing Linux/UNIX technical support to customers
Experience with troubleshooting various server/desktop hardware related issues
Experience troubleshooting LAN/WAN
Experience troubleshooting 3rd party application integration
Excellent interpersonal skills
Fluent in English, oral and written
Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support
Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

Desired Qualifications:

Strong knowledge of VESTA 9-1-1 Applications
Strong networking skills
Experience with VMware virtualization suites
Experience with Computer Telephony Integration (CTI) Applications
Experience with database related technology and administration (SQL Server)
Experience with Servers (Dell and HP)
Experience with firewalls and security related applications
Experience with GIS applications
Experience with VOIP applications
Experience with PBX and PSAP communication systems

Target Base Salary Range: $72,700 - $145,400 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidat

#LI-JM2

#LI-ONSITE

Basic Requirements

Associates degree in Computer Science or 4+ years of work experience in resolving customer technical issues
Must be able to obtain background clearance as required by the Hillsborough County Sheriff's Office, Tampa PD, and Motorola Solutions Inc.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
This is an on-site position and the selected candidate must live within one hour's drive of the Tampa, Florida area