Tech Support Engineer Intern

Discover Trend

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

Discover You

At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.

Discover your next exciting career opportunity….

Your Future

At Trend, you will enjoy your paid internship while gaining invaluable experience. You will not be viewed as just an intern, you will be seen as a valuable member of our team. We offer hands on experience, broad exposure and dynamic challenges. We keep our intern group small, which means you get more opportunities and a chance to really bond with the other interns. You will have the freedom to direct your own placement, get continuous feedback and will have an opportunity to be involved with activities outside of your job description.

Here at Trend Micro, we are committed to each intern gaining as much value from the internship experience as the company gets – we view our internship programme as a major talent pipeline for the company and at the end of the internship you will have the opportunity to apply for longer-term opportunities at the company which will commence when you complete your final year of college

Technical Support Engineer Internship

The Role:

We are looking for a highly motivated Technical Support Engineer Intern to join our Enterprise Technical Support Team at our European Operations Centre in Cork. Initially, you will immerse yourself in the technical aspects of our Trend Micro products, providing critical technical support to our customers. Your role will begin with mastering the complexities of our cybersecurity solutions, emphasizing our commitment to securing a safe digital environment. As a Technical Support Engineer Intern, you’ll have the unique opportunity to work hands-on with our cutting-edge AI-powered support tools designed to accelerate troubleshooting and enhance the customer experience. You’ll join us at the forefront of innovation, using these tools daily to resolve real customer issues while maintaining the critical human connection we pride ourselves on. Your direct experience will provide valuable insights, and you’ll play an active role in shaping the future of our AI capabilities by giving feedback to our AI engineering team—helping us continuously improve how technology supports and empowers human expertise. Whilst blending AI tools into your learning you’ll develop a solid aptitude for technical problem solving and analytical skills and demonstrate meticulous attention to detail. Your responsibilities will evolve the more you invest.

Duties & Responsibilities

• Deliver exceptional customer service, ensuring a positive experience for all our customers by addressing their technical concerns and queries with utmost professionalism.
• Collaborate closely with mentors and other senior colleagues and even engineering teams to resolve complex customer technical issues, ensuring solutions align with customer needs and company standards.
• Provide comprehensive technical assistance on Trend Micro products, helping customers maximize their security infrastructure.
• Conduct thorough problem analysis and troubleshooting, reproduce issues, and maintain our high standards of quality in problem resolution.
• Utilize Trend Micro methodologies to effectively escalate unresolved issues, working seamlessly with global teams to deliver holistic solutions.
• Foster a positive team environment by supporting the professional development of peers and contributing to a culture of continuous learning and improvement.
• Continuously monitor customer accounts within your scope to identify and report early signs of issues, ensuring proactive measures are taken for resolution or escalation as needed.
• Stay abreast of the evolving threat landscape and internet security trends to ensure readiness and proactive responses to emerging threats.
• Maintain and deepen knowledge of current and beta (pre-release) Trend Micro products, understanding their integration and support mechanisms.

You Are:

• Enrolled in a Bachelor’s Degree Program: Actively pursuing a degree in Computer Science, IT Management or a related technical discipline.
• Passionate About Technology: Deeply interested in cybersecurity, programming, and analytics, with a constant eagerness to stay ahead of the latest technological trends.
• Analytical and Detail-Oriented: Possess strong analytical skills complemented by exceptional attention to detail, crucial for effectively identifying and addressing issues before they escalate.
• Proactive Problem Solver: Confident in your ability to act as a trusted advisor, managing customer issues comprehensively from detection to resolution.
• Team Player: Thrive in collaborative environments, actively contributing to team dynamics and supporting the professional growth of your peers. • Skilled Communicator: Excellent at communicating complex technical issues clearly and persuasively, both in written and spoken English.
• Driven and Organized: Highly motivated with outstanding time management skills, adept at balancing multiple priorities and meeting stringent deadlines.
• Resilient and Committed: Dedicated to task completion with the ability to perform under pressure and adapt to changing circumstances.

You Have:

• Solid understanding of Windows and Linux environments
• A genuine enthusiasm for solving complex technical issues and a continuous desire to stay updated with the latest technological developments.
• The ability to adapt to change in a dynamic and fast paced environment
• Enthusiasm for AI and seeking opportunities to incorporate AI into your everyday tasks to drive an efficient approach to work
• Excellent collaboration and communication skills with the ability to liaise effectively with our customers online and via telephone
• Proven multi-tasking and problem resolution methodology
• Exceptional time management and organizational skills
• Excellent attention to detail with a proactive approach to responsibilities
• A keen appetite to learn and grow within a fast-paced environment

Equal Opportunities Statement: At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.