Technical Account Manager
Job Summary
Job Description
As a Technical Account Manager at SOFTSWISS, you will diagnose, investigate, and resolve technical issues for B2B clients, particularly related to the Finteqhub payment gateway. You will lead API integration processes, provide onboarding support, and assist clients in configuring solutions. You will also gather client feedback, contribute to feature scoping, and manage technical tasks across departments, ensuring timely and high-quality delivery. The role involves understanding the payments ecosystem, utilizing tools like Postman and browser developer tools. This role involves a good understanding of HTTP, APIs, REST, SOAP, JSON
Must have:
- Experience in technical support or a client-facing technical role
- Upper-Intermediate or higher English proficiency
- Understanding of the payments ecosystem
- Proficiency with tools like Postman and browser developer tools
Good to have:
- Solid understanding of HTTP, APIs, REST, SOAP, JSON
- Familiarity with the ELK stack or similar tools
- Strong presentation skills
Perks:
- Full-time work and flexible hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- Additional day off
- Generous referral program
- Training, workshops, and conferences
7 skills required
Job Details
Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager.
We need a true and accomplished professional who shares our culture and values.
About Product:
Finteqhub
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
Learn more
Key responsibilities:
- L2 Support: Diagnose, investigate, and resolve technical issues and requests from B2B clients
- Client Integrations: Lead API integration processes, present product capabilities, and provide end-to-end onboarding support
- Product Setup: Assist clients in configuring and customizing our solutions to fit their specific requirements.
- Feature Analysis: Gather client feedback, contribute to feature scoping, and collaborate with product, engineering, and analytics teams
- Issue Coordination: Manage and prioritize technical tasks, ensuring timely and high-quality delivery across departments
Requirements:
- Previous experience in technical support or a similar client-facing technical role
- Upper-Intermediate or higher proficiency in English (spoken and written)
- Understanding of the payments ecosystem, including gateways, acquirers, card schemes, and merchant needs
- Proficiency with tools like Postman and browser developer tools
Nice to have:
- Solid understanding of HTTP, APIs, REST, SOAP, JSON
- Familiarity with the ELK stack or similar logging/monitoring tools
- Strong presentation skills — confident in leading calls, demos, and client-facing discussions
What we offer:
- Full-time work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About us:
SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.
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