Technical Account Manager

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager.

We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

• Technical Support for Existing Projects: Provide technical support for ongoing projects, addressing issues related to frontend, backend, payment methods, and the casino platform
• Bug Resolution: Diagnose and escalate issues related to frontend and backend bugs, ensuring swift resolution to maintain functionality
• Security Management: Reset 2-factor authentication for admin access in the backend to ensure security protocols are maintained
• Operational Tasks: Handle tasks such as the creation and modification of bonuses DSL, project configuration adjustments, and management of server-related issues
• Game and Currency Integration: Connect new currencies and game providers to the platform, ensuring smooth integration and functionality
• Third-party Contractor Support: Resolve issues with third-party contractors when problems arise on our end, ensuring prompt troubleshooting and resolution
• Client and Internal Communication: Provide technical support for both external clients and internal teams, including managing customer inquiries and participating in regular client meetings
• Technical Expertise for New Projects: Verify the readiness of new projects to go live, based on a comprehensive checklist, to ensure smooth launches

Required Experience:

• Previous experience as a Technical Account Manager
• Good understanding of API communication, reading log files
• Good command of markup and web languages (HTML, CSS), web performance, search engine optimization principles
• Solid computer, analytical, organizational skills
• Ability to work both independently and in a team
• Planning and management skills
• Willingness to grow professionally

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

About Us:

SOFTSWISS is an international company and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.