Technical Account Manager

2 Months ago • All levels • Account Management

Job Summary

Job Description

The Technical Account Manager will be responsible for processing client queries, analyzing client requirements, maintaining technical infrastructure, and communicating client needs to the development team. They will also be in charge of delivering the full-featured product to the client. This role requires strong analytical, organizational, and computer skills. The ideal candidate should have a good understanding of API communication and be able to read log files. They should also be proficient in markup and web languages, web performance, and search engine optimization principles. This role will be crucial in ensuring client satisfaction and successful product delivery, by acting as a key bridge between clients and the internal teams, providing solutions to issues, and ensuring smooth operation of the platform.
Must have:
  • B2 level of English proficiency
  • C1 level of Russian proficiency
  • Understanding of API communication
  • Ability to read log files
  • Good command of HTML, CSS, web performance, and SEO
  • Basic knowledge of Quality Assurance
  • Solid computer, analytical, and organizational skills
Good to have:
  • Understanding of the iGaming/Sportsbook industry
  • Knowledge of browser DevTools
Perks:
  • Full-time work opportunities and flexible working hours
  • Comprehensive Mental Health Programme
  • Private insurance
  • Sports program compensation
  • Free online English lessons
  • An additional 1 day off per calendar year
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events

Job Details

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager.

We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online

Learn More

Key responsibilities:

  • Clients query processing
  • Analysis of clients requirements
  • Maintaining technical infrastructure and monitoring problems
  • Communicating client's requirements to the development team
  • Delivery of the full-featured product to the client

Requirements:

  • B2 level of English
  • C1 level of Russian
  • Good understanding of API communication, reading log files
  • Good command of markup and web languages (HTML, CSS), web performance, search engine optimization principles
  • Basic knowledge of Quality Assurance
  • Basic knowledge of Figma
  • Solid computer, analytical, organizational skills

Nice to have:

  • Understanding of iGaming / Sportsbook industry
  • Confident knowledge of browser DevTools

What we offer:

  • Full-time work opportunities and flexible working hours
  • Comprehensive Mental Health Programme
  • Private insurance
  • Sports program compensation
  • Free online English lessons
  • An additional 1 Day off per calendar year
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events.

About Us:

SOFTSWISS is an international company and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.

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About The Company

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Remote)

Poznań, Greater Poland Voivodeship, Poland (Remote)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Remote)

Warsaw, Masovian Voivodeship, Poland (Remote)

Poznań, Greater Poland Voivodeship, Poland (Remote)

Poznań, Greater Poland Voivodeship, Poland (Remote)

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