Technical Account Manager

1 Month ago • 2 Years + • Account Management

Job Summary

Job Description

Trend Micro is seeking a Technical Account Manager (Post-Sales Management) based in Hong Kong. This role is for individuals passionate about cybersecurity, technical challenges, and enterprise clients. Responsibilities include reporting to the TAM Leader, taking ownership of technical aspects for Premium Support Program (PSP) accounts, acting as a trusted security advisor to enterprise clients, and building strong relationships with stakeholders. The role involves analyzing security incidents and product events to improve customer experience and solution performance. The ideal candidate will have a strong technical background and excellent communication skills.
Must have:
  • Minimum 2 years of IT experience
  • Proficiency in Cantonese and English
  • Hands-on experience with Windows Servers, Linux, or VMware
  • Strong expertise in TCP/IP networking
  • Excellent troubleshooting skills
  • Strong interpersonal and communication skills
Good to have:
  • Familiarity with cybersecurity products
  • Experience with networking environments (routers, DNS, firewalls)
  • Knowledge of database administration (MS SQL Server)
  • Knowledge of shell scripting
  • Relevant professional certifications

Job Details

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

This role is ideal for individuals passionate about cybersecurity, who enjoy solving technical challenges and working with our enterprise clients. If you have a strong technical background and excellent communication skills, we invite you to join our team!

 

Job Responsibilities:

  • Report directly to the TAM Leader and take full ownership of the technical aspects for assigned Premium Support Program (PSP) accounts.
  • Act as a trusted security advisor by partnering with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.
  • Build and nurture strong, long-term relationships with key stakeholders—including customers, internal sales teams, partners, and Trend Micro’s technical experts.
  • Analyze security incidents and product-related events to drive continuous improvement in customer experience and solution performance.

Qualifications:

  • Minimum 2 years of experience in IT related industry.
  • Proficiency in Cantonese and English, both verbal and written.
  • Hands-on experience with at least one of the following: Microsoft Windows Servers, Linux, or VMware vSphere.
  • Strong expertise in TCP/IP networking.
  • Excellent troubleshooting and problem-solving skills.
  • Strong interpersonal and communication skills, with the ability to effectively interact with enterprise clients.

 

Nice to Have:

  • Familiarity with cybersecurity or IT security-related products.
  • Experience with networking environments, including routers, DNS, proxies, firewalls, and IPS.
  • Knowledge of database administration (MS SQL Server) and shell scripting.
  • Professional certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA/VCP, AWS, Azure, or GCP are a plus.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

Similar Jobs

Temperature Pro - Data Entry

Temperature Pro

Jacksonville, Florida, United States (On-Site)
3 Months ago
Trend Micro - (Sr.) Frontend Engineer

Trend Micro

Taipei City, Taiwan (On-Site)
2 Months ago
Pattern - TikTok Shop Account Manager

Pattern

Lehi, Utah, United States (Hybrid)
2 Months ago
Lionbridge Games - Junior HR Generalist

Lionbridge Games

Masovian Voivodeship, Poland (On-Site)
4 Months ago
Airbyte - Software Engineer, Deployments

Airbyte

San Francisco, California, United States (On-Site)
3 Months ago
USE Insider - Account Executive

USE Insider

Sydney, New South Wales, Australia (Hybrid)
1 Month ago
dun bradstreet - Account Executive III

dun bradstreet

United States (Remote)
1 Month ago
binance - Financial Accountant/Manager (CIS)

binance

Astana, Astana, Kazakhstan (Remote)
1 Month ago
Qualcomm - Senior Account Manager Industrial and IOT

Qualcomm

Munich, Bavaria, Germany (On-Site)
3 Months ago
Toast - Retail Account Executive

Toast

Detroit, Michigan, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Oliver Agency - Project Manager

Oliver Agency

Shanghai, China (Hybrid)
2 Weeks ago
Autodesk - Strategic Account Manager, Architecture & Construction

Autodesk

Munich, Bavaria, Germany (On-Site)
2 Months ago
Nagarro - Senior SAP Cloud Developer/Architect

Nagarro

Germany (Remote)
4 Months ago
Sonar Source - Product Marketing Manager (Go-To-Market, Content Creation, & Partnerships)

Sonar Source

Austin, Texas, United States (On-Site)
3 Months ago
Sword Health - Tech Lead

Sword Health

Portugal (Remote)
7 Months ago
Build Staff - Release Engineer

Build Staff

Miami, Florida, United States (On-Site)
6 Years ago
Com2us Corporation - Application Pool

Com2us Corporation

Berlin, Berlin, Germany (On-Site)
1 Year ago
Wrike - Staff Backend Engineer

Wrike

Prague, Prague, Czechia (Hybrid)
3 Weeks ago
Axon - Technical Support Engineer

Axon

Kassel, Hessen, Germany (On-Site)
1 Month ago
Sword Health - Executive Assistant & Office Manager

Sword Health

Lisbon, Lisbon, Portugal (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Hong Kong

Animoca Brands - Blockchain Engineer (Full Stack Web3)

Animoca Brands

Hong Kong (On-Site)
2 Months ago
ISS Stoxx - Compensation and Governance Consultant - Korea Specialist

ISS Stoxx

Hong Kong (On-Site)
2 Months ago
Animoca Brands - Associate, Crypto Accounting

Animoca Brands

Hong Kong (Hybrid)
1 Year ago
Animoca Brands - Assistant Manager, Group Reporting

Animoca Brands

Hong Kong (On-Site)
2 Months ago
Jane Street - Data Centre Engineer

Jane Street

Hong Kong (On-Site)
2 Months ago
Animoca Brands - ISP Internship

Animoca Brands

Hong Kong (On-Site)
2 Months ago
Tencent - Tencent Cloud-Solution Architect-HK and Macau

Tencent

Hong Kong (On-Site)
9 Months ago
Pattern - Senior Demand Planner

Pattern

Hong Kong Island, Hong Kong (On-Site)
2 Months ago
Jane Street - Accounting Policy Specialist

Jane Street

Hong Kong (On-Site)
3 Weeks ago
Interactive Brokers - Senior Project Manager

Interactive Brokers

Hong Kong Island, Hong Kong (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

WebMD - Client Success Manager (Account Manager)

WebMD

Newark, New Jersey, United States (On-Site)
3 Months ago
Toast - Retail Account Executive

Toast

Richmond, California, United States (Hybrid)
1 Month ago
Granicus - SLED Enterprise Account Executive

Granicus

United States (Remote)
1 Month ago
Nordson Corporation - Senior Account Manager

Nordson Corporation

United States (Remote)
3 Months ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Rochester, Michigan, United States (On-Site)
3 Months ago
Quilt - Channel Account Executive - US Northeast (HVAC Partner Manager)

Quilt

United States (Remote)
3 Months ago
Ansys - Enterprise Account Executive - Automotive

Ansys

Ismaning, Bavaria, Germany (Remote)
1 Month ago
Madison Logic - Junior Accountant

Madison Logic

Pune, Maharashtra, India (On-Site)
1 Month ago
Alpha Sense - Account Executive, Financial Services

Alpha Sense

New York, United States (On-Site)
2 Months ago
Jellyfish - Account Manager, Partnerships

Jellyfish

Baltimore, Maryland, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

For over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats.We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.

Mumbai, Maharashtra, India (On-Site)

North Sydney, New South Wales, Australia (On-Site)

Taipei City, Taiwan (On-Site)

North Sydney, New South Wales, Australia (On-Site)

Ottawa, Ontario, Canada (On-Site)

State Of São Paulo, Brazil (On-Site)

Taipei City, Taiwan (On-Site)

View All Jobs

Get notified when new jobs are added by Trend Micro

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug