Technical Account Manager

Trend Micro is seeking a Technical Account Manager (Post-Sales Management) based in Hong Kong. This role is for individuals passionate about cybersecurity, technical challenges, and enterprise clients. Responsibilities include reporting to the TAM Leader, taking ownership of technical aspects for Premium Support Program (PSP) accounts, acting as a trusted security advisor to enterprise clients, and building strong relationships with stakeholders. The role involves analyzing security incidents and product events to improve customer experience and solution performance. The ideal candidate will have a strong technical background and excellent communication skills.

Must Have

• Minimum 2 years of IT experience
• Proficiency in Cantonese and English
• Hands-on experience with Windows Servers, Linux, or VMware
• Strong expertise in TCP/IP networking
• Excellent troubleshooting skills
• Strong interpersonal and communication skills

Good to Have

• Familiarity with cybersecurity products
• Experience with networking environments (routers, DNS, firewalls)
• Knowledge of database administration (MS SQL Server)
• Knowledge of shell scripting
• Relevant professional certifications

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

This role is ideal for individuals passionate about cybersecurity, who enjoy solving technical challenges and working with our enterprise clients. If you have a strong technical background and excellent communication skills, we invite you to join our team!

Job Responsibilities:

• Report directly to the TAM Leader and take full ownership of the technical aspects for assigned Premium Support Program (PSP) accounts.
• Act as a trusted security advisor by partnering with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.
• Build and nurture strong, long-term relationships with key stakeholders—including customers, internal sales teams, partners, and Trend Micro’s technical experts.
• Analyze security incidents and product-related events to drive continuous improvement in customer experience and solution performance.

Qualifications:

• Minimum 2 years of experience in IT related industry.
• Proficiency in Cantonese and English, both verbal and written.
• Hands-on experience with at least one of the following: Microsoft Windows Servers, Linux, or VMware vSphere.
• Strong expertise in TCP/IP networking.
• Excellent troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to effectively interact with enterprise clients.

Nice to Have:

• Familiarity with cybersecurity or IT security-related products.
• Experience with networking environments, including routers, DNS, proxies, firewalls, and IPS.
• Knowledge of database administration (MS SQL Server) and shell scripting.
• Professional certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA/VCP, AWS, Azure, or GCP are a plus.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.