Technical Architect

Coupa

5+ Years | Canada (Remote) | Full Time | 5 months ago

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Job Summary

Coupa is seeking a Technical Architect to implement cutting-edge solutions for clients by integrating technologies into Procurement, Supply Chain, and AP Automation domains. The role involves collaborating with customers, partners, and internal product management teams to drive adoption, quantify value, and identify improvement opportunities. You will influence strategies, manage escalations, meet project timelines, and mentor new team members. The ideal candidate will have 5+ years of experience in integration technologies for customer success within Procurement/AP Automation, with hands-on experience architecting large-scale integrations with ERP systems like SAP, PeopleSoft, Oracle, and Netsuite, using technologies such as sFTP, RESTful APIs, and SOAP. Knowledge of Finance and Procurement functional areas is also important.

Must Have

Serve as a Technical Architect during customer implementations.
Collaborate with senior management teams.
Enhance customer experience through product support.
Manage escalations and project timelines.
5+ years of integration experience in Procurement/AP Automation.
Hands-on experience architecting ERP integrations (SAP, Oracle, etc.).
Experience with sFTP, RESTful APIs, and SOAP.
Experience in Finance/Procurement functional areas.

Good to Have

Experience integrating with external supplier systems (EDI, cXML).
Middleware experience (IBM, TIBCO, SAP PI PO, Oracle, Boomi).
Programming language experience (Ruby, Java, .NET).
Proficient with SQL and relational database concepts.

Perks & Benefits

Pioneering Technology
Collaborative Culture
Global Impact

Job Description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Technical Architect at Coupa:

As a Technical Architect at Coupa, you will collaborate with our Customers, Partners and internal Product Management teams to implement cutting-edge solutions for our customers. Your expertise and experience will be crucial in integrating technologies into the Procurement, Supply Chain, and/or AP Automation domains, enabling our teams to manage the successful delivery of integration projects at Coupa effectively.

What You'll Do:

Serve as a Technical Architect (TA) during customer implementations, driving adoption, quantifying value, and identifying opportunities for improvement.
Collaborate with senior management teams to influence strategies, decisions, and the impact of Coupa implementations.
Enhance customer experience by providing insights, handling customer requests, and addressing complaints through product support.
Manage escalations and work with project managers to meet project timelines and quality standards.
Mentor new TAs and partners, leading specialized Customer Success initiatives and applying best practices to influence strategy and design.

What You Will Bring to Coupa:

Self-starter with experience at scale, focused on the value of technical services in delivering customer success.
5+ years of experience in integration technologies for customer success in Procurement/AP Automation
Hands-on experience architecting large-scale integrations with ERP systems (SAP, PeopleSoft, ORACLE, Netsuite) and working with integration technologies like sFTP, RESTful APIs, and SOAP.
Experience in Finance and Procurement functional areas (e.g., Procure to Pay, Accounts Payable, Expenses) and ERP integration domain knowledge.

Preferred But Not Required

Proven hands on experience integrating with external supplier systems using standards like EDI, cXML etc
Middleware Experience – IBM / TIBCO / SAP PI PO / ORACLE / Boomi
Programming Language Experience – Ruby / Java / .NET
Proficient with SQL and fundamental relational database concepts

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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

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