Technical Claims Specialist

We are seeking a talented individual to join our Public Sector team at Marsh in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

An exciting opportunity has become available for a Technical Claims Specialist to join Marsh’s Public Sector team in Melbourne. This role is integral to the delivery of claims management services to the Victorian Local Government Mutual Liability Scheme Members (Victorian & Tasmanian councils). You will handle a portfolio of public/product liability and professional indemnity insurance claims for Local Government clients, working collaboratively with clients and our broader Liability Mutual Insurance (LMI) Team to produce cost effective outcomes for the LMI Scheme.

We will count on you to:

• End to end management of a portfolio of complex, high value Public Liability, Professional Indemnity claims
• Accurate reserving, claims investigation, manage claims costs, and negotiate with a variety of third parties
• Attend mediations and negotiate with both panel solicitors and plaintiff solicitors
• Build and maintain rapport with existing clients on both claims and in educational presentations (Forums and Seminars)
• Build and maintain relationships with internal and external stakeholders such as MAV, underwriters and reinsurers
• Regular reporting of large and/or contentious claims internally within the business and externally to reinsurers
• Ad hoc tasks as requested by your manager

What you need to have:

• Extensive knowledge and experience in liability insurance, particularly public liability and professional indemnity classes
• Tertiary Qualifications in Law and/or experience in managing complex liability claims
• Thorough knowledge of the Wrongs Act and common law principles
• Previous experience working with Local Government will be highly regarded but not essential
• Excellent client communication and influencing skills
• Ability to prioritise and organise tasks
• A strong customer service approach and ability to develop and manage positive client business relationships

What makes you stand out:

• Experience working with Local Government (desirable but not essential)
• Proven ability to handle complex claims and negotiate effectively
• Strong understanding of legal principles related to liability insurance

Why join our team:

• Exposure to public/product liability and professional indemnity insurance claims
• Professional environment where your career path is supported within our global organisation
• Collaborative team environment with energetic and supportive colleagues
• Genuine work life balance with no billable hours and a hybrid working environment

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other less represented groups tend to only apply when they check every box. If you think you have what it takes but don't necessarily meet every single point on what is needed, please still apply.

Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.