Technical Client Support - German speaking (Hybrid working)

8 Months ago • 2-2 Years • Customer Service

Job Summary

Job Description

Interactive Brokers seeks a German-speaking Technical Client Support specialist. Must have 2+ years of client-facing support, experience with Windows & Mac software support, and excellent communication skills. Fluency in English is essential.
Must have:
  • Client Support
  • Windows & Mac
  • Technical Support
  • Communication Skills
Good to have:
  • Financial Products
  • Support Ticketing
  • Connectivity Support
  • Other European
Perks:
  • Hybrid Working
  • Daily Lunch

Job Details

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”  

Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we currently operate a hybrid working model. You will be pleased to hear we currently offer lunch everyday you are in the office from a selection of vendors.

 

Responsibilities

  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with a focus on wide-scale technical issues


Requirements

  • Languages: fluency in English and German is a must. Any other European language is a plus.
  • Bachelor’s degree, preferred if in a technical field.
  • 2+ years in client facing support role
  • 2+ years’ experience working with Windows, and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
  • A genuine passion for solving technical problems
  • Experience with financial products and services is a plus.


Benefits

  • Career support and development
  • Salary commensurate with experience
  • Performance-based discretionary cash bonus scheme
  • Discretionary stock grant
  • Group Life Assurance cover
  • Group Income Protection
  • Gross pension scheme at 5% employer, 4% employee
  • Hybrid working model
  • Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
  • Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
  • Corporate events
  • Travel season ticket loans
  • Cycle to work scheme

 

*On successful completion of the probationary period

 

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

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About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

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