Technical Operations Manager
Job Summary
Job Description
SOFTSWISS is seeking an experienced Technical Operations Manager to join their expanding team. The role involves handling technical operations requests related to transaction issues and payment methods from first-line support, as well as rolling out customizations for new client payment methods on their websites. Key responsibilities include technical troubleshooting of transactions and payment methods, maintaining the efficiency of payment systems, interacting with payment systems, and analyzing payment problem patterns for reporting. The position also requires interaction with related departments such as second-line support, finance, and account managers. The ideal candidate will have experience as an Operations Manager or in B2B technical support (second line), knowledge of WEB architecture basics, higher or incomplete higher technical education, proficiency in English and Russian (Upper Intermediate B2), and basic programming knowledge.
Must have:
- Experience as Operations Manager or B2B technical support (2nd line)
- Knowledge of WEB architecture basics
- Higher or incomplete higher technical education
- Proficiency in English and Russian (Upper Intermediate B2)
- Basic programming knowledge (data types, operators, functions)
Good to have:
- Experience in Fintech or Payments industry
- Understanding of payment systems
- Knowledge of transaction flows
- Experience with JIRA, Jenkins, Gitlab
- Experience with monitoring systems (ELK)
- Understanding of information and application security, SSH, access credentials
Perks:
- Full-time remote work
- Flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
6 skills required
Job Details
Overview:
SOFTSWISS continues to expand the team and is looking for an experienced QA Engineer. We need an accomplished professional who shares our culture and values.
Key responsibilities:
- Handling technical operations requests from first line support about transactions issues and Payment Methods work
- Roll out a customization of new Clients Customization Payment Methods on the Client’s website
- Technical troubleshooting about transactions and Payment Methods
- Maintaining the efficiency of payment systems
- Interaction with payment systems
- Analysis and identification of patterns in problems with payments with subsequent reporting
- Interaction with related departments (2nd line, Finance, Account managers, B2C…)
Required Experience:
- Experience as an Operations Manager, B2B technical support (2nd line)
- Knowledge of the basics of WEB architecture
- Higher or incomplete higher education, preference for graduates of technical universities
- Proficiency in both English and Russian, with a minimum level of Upper Intermediate (B2)
- Knowledge of the basics in programming (data types/basic operators/functions)
Nice to have:
- Experience in Fintech, Payments industry
- Understanding how the Payment System works
- Knowledge about transactions flow
- Experience with JIRA, Jenkins, Gitlab
- Experience with monitoring systems (ELK)
- Understanding of information and application security, SSH, and access credentials
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
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