Technical Support Engineer
Job Description
- Experience with AWS, GCP, or Azure environments, including support and deployment in collaboration with engineering or DevOps teams.
- Knowledge of cloud and hybrid logging, monitoring, and observability tools.
- Experience with SIEM/UEBA/SOAR platforms (Splunk, LogRhythm, QRadar, Microsoft Sentinel, Exabeam) including deployment and tuning.
- Familiarity with analytics and visualization tools (e.g., Kibana, Grafana).
- Relevant cybersecurity or SIEM certifications (CySA+, CSA, GCIH, GCIA, etc.) and experience in risk assessment and threat modeling.
- Hands-on experience with cybersecurity operations, log collection/ingestion, behavior analytics, and SIEM platforms.
- Familiarity with Windows Event integrations, Syslog servers, Wireshark, and API integrations.
- 3–5 years in technical support, system administration, or application troubleshooting.
- Solid working knowledge of both Windows and Linux server administration (including command line).
- Proficiency in networking (TCP/IP, routing, firewalls, VPNs).
- Proficiency in database troubleshooting (MS SQL, Elasticsearch, MongoDB, etc.).
- Skilled in hardware/software problem isolation, coordinating with development teams, and applying structured, process-oriented problem-solving.
- Experience with Regular Expressions, Python, and PowerShell.
- Proven ability to deliver measurable outcomes through KPIs such as CSAT, resolution time, and knowledge sharing.
- Self-motivated, adaptable, and comfortable working in a fast-paced technical environment.
- Fluency in Arabic (verbal and written).
- Fluency in English (verbal and written).
A global leader in intelligence-driven and automated cybersecurity solutions that power modern security operations. As a pioneer in threat detection, investigation, and response (TDIR), the company helps organizations proactively manage and mitigate cyber risk. Learn more at www.exabeam.com
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About the Role
As a Technical Support Engineer, you will be a key member of our global support organization, handling customer issues related to our platform and ensuring that customers maximize the value of our solutions. You will leverage strong technical troubleshooting skills, a solid understanding of risk and security operations, and excellent communication abilities to deliver an exceptional support experience. Additionally, you will help identify and mitigate risk exposures for our customers using the platform.
The domain will cover both on-premises and cloud environments.
Language Requirements: This requires fluency in Arabic and English (verbal and written).
Overview
In this role, you will serve as the front line of technical expertise for customers across diverse geographies and languages. You will troubleshoot, analyze, and resolve complex issues, collaborating closely with product engineering and security teams to ensure seamless customer operations. Your contributions will directly influence customer satisfaction, risk reduction, and the overall success of cybersecurity solutions.
Technical Experience & Requirements
- Cybersecurity & Monitoring: Hands-on experience with cybersecurity operations, log collection/ingestion, behavior analytics, and SIEM platforms. Familiarity with Windows Event integrations, Syslog servers, Wireshark, and API integrations.
- Experience: 3–5 years in technical support, system administration, or application troubleshooting with solid working knowledge of both Windows and Linux server administration (including command line).
- Networking & Databases: Proficiency in networking (TCP/IP, routing, firewalls, VPNs) and database troubleshooting (MS SQL, Elasticsearch, MongoDB, etc.).
- Troubleshooting: Skilled in hardware/software problem isolation, coordinating with development teams, and applying structured, process-oriented problem-solving.
- Scripting & Automation: Experience with Regular Expressions, Python, and PowerShell.
- Performance Impact: Proven ability to deliver measurable outcomes through KPIs such as CSAT, resolution time, and knowledge sharing.
- Mindset: Self-motivated, adaptable, and comfortable working in a fast-paced technical environment with complex cybersecurity products and frequent updates.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not essential).
Nice to Have:
- Experience with AWS, GCP, or Azure environments, including support and deployment in collaboration with engineering or DevOps teams.
- Knowledge of cloud and hybrid logging, monitoring, and observability tools.
- Experience with SIEM/UEBA/SOAR platforms (Splunk, LogRhythm, QRadar, Microsoft Sentinel, Exabeam) including deployment and tuning.
- Familiarity with analytics and visualization tools (e.g., Kibana, Grafana).
- Relevant cybersecurity or SIEM certifications (CySA+, CSA, GCIH, GCIA, etc.) and experience in risk assessment and threat modeling.
Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At the company, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.
The company is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
The company and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here
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