Technical Support Engineer

5 Months ago • 1 Years + • $113,797 PA - $148,100 PA
Manufacturing
Education

Job Description

Salesforce seeks a Technical Support Engineer to lead the end-to-end customer experience, resolving critical technical issues and business challenges. Responsibilities include coordinating problem resolution, researching and prioritizing customer issues, using internal tools and escalation teams, managing time effectively, raising issues to Product Engineering, and maintaining technical expertise in assigned product areas. The role involves providing peer mentorship through a Swarming framework and creating knowledge base materials for operational efficiency. Telecommuting is an option. A Master's degree in a related field and 1 year of experience are minimum requirements, along with specific skills in UNIX Shell, R, Ruby, Apache Spark, Go, Hadoop, MapReduce, Data Analysis, Networking, and Security.
Must Have:
  • Lead end-to-end customer experience
  • Resolve critical technical issues
  • Prioritize and manage time effectively
  • Master's degree in related field
  • 1 year of relevant experience
  • UNIX Shell, R, Ruby, Apache Spark, Go, Hadoop, MapReduce, Data Analysis, Networking, Security expertise

Add these skills to join the top 1% applicants for this job

shell
ruby
spark
unix
mean
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data-analytics
salesforce
networking

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Support Engineer in Bellevue, WA:

Job Duties: Lead the complete end-to-end customer experience. Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges and business issues. Demonstrate the ability to research, document, and prioritize customer issues, using internal tools and escalation teams as vital, as well as prioritizing and managing time effectively in a fast-paced environment. Raise issues to Product Engineering, when required. Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers. Provide peer mentorship to team members through a Swarming framework. Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.  Telecommuting is an option. 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

 

Special Skill Requirements: (1) UNIX Shell; (2) R; (3) Ruby; (4) Apache Spark; (5) Go; (6) Hadoop; (7) MapReduce; (8) Data Analysis; (9) Networking; and (10) Security. 

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Salary: $113,797.00 - $148,100.00 per annum.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-143132. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For Washington-based roles, the base salary hiring range for this position is $113,797 to $148,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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