Technical Trainer

Aera Technology is the Decision Intelligence company. This role focuses on delivering engaging, hands-on training for Aera’s Decision Intelligence Platform to internal teams, customers, and partners. The Technical Trainer conducts sessions, demonstrations, and certification programs, translating complex platform functionality into clear instruction and providing ongoing support. Responsibilities include creating training materials, managing user accounts, and collaborating with instructional designers to ensure proficiency and confidence in using the platform.

Must Have

• Assist in delivering comprehensive training programs for diverse audiences
• Conduct instructor-led training sessions (virtual and in-person)
• Deliver product demonstrations, hands-on labs, and interactive exercises
• Provide certification training and assess learner competency
• Create and maintain training materials including demo scripts and training Sandboxes
• Offer post-training support answering technical questions and troubleshooting
• Collaborate with Instructional Designers to test course content and provide feedback
• Stay current with platform updates, new features, and product roadmap
• Manage user accounts, permissions, roles, and enrollments
• Participate in continuous learning to enhance technical knowledge and instructional delivery skills
• 1-2 years in technical training, software training, or customer enablement roles
• Working knowledge of SQL and Python
• Experience using columnar databases
• Experience training on enterprise software, SaaS platforms, or technical applications
• Proven ability delivering training to technical and non-technical audiences
• Strong technical aptitude with ability to quickly learn complex software platforms
• Excellent presentation and facilitation skills for engaging virtual and in-person audiences
• Proficiency with training delivery tools, screen sharing, and virtual classroom technologies
• Ability to translate technical concepts into user-friendly, accessible instruction
• Strong problem-solving skills to address learner questions and technical challenges
• Patient and empathetic approach to learners at different skill levels
• Clear verbal and written communication abilities
• Enthusiasm and energy for teaching technical content
• Flexibility adapting training style to diverse learning preferences
• Teamwork and collaboration supporting enablement team objectives

Perks & Benefits

• Comprehensive medical
• Group Medical Insurance
• Term Insurance
• Accidental Insurance
• Paid time off
• Maternity leave
• Unlimited access to online professional courses
• People manager development programs
• Flexible working environment
• Fully-stocked kitchen with snacks and beverages

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.

The Technical Trainer delivers engaging, hands-on training that enables internal teams, customers, and partners to effectively use Aera’s Decision Intelligence Platform. Reporting to the Senior Manager, Enablement, this role focuses on conducting technical training sessions, demonstrations, and certification programs that build proficiency and confidence. Technical Trainers translate complex platform functionality into clear, actionable instruction while providing ongoing support to learners.

Responsibilities

• Assist the Senior Manager, Enablement in delivering comprehensive training programs for diverse audiences
• Conduct instructor-led training sessions (virtual and in-person) on Aera platform features, workflows, and best practices
• Deliver product demonstrations, hands-on labs, and interactive exercises that reinforce learning
• Provide certification training and assess learner competency through practical evaluations
• Create and maintain training materials including demo scripts and training Sandboxes
• Offer post-training support answering technical questions and troubleshooting user challenges
• Collaborate with Instructional Designers to test course content and provide feedback on technical accuracy
• Stay current with platform updates, new features, and product roadmap to keep training content relevant
• Manage user accounts, permissions, roles, and enrollments ensuring proper access controls
• Participate in continuous learning to enhance technical knowledge and instructional delivery skills

OKR's (Objectives and Key Results)

• Achieve 90% certification pass rates for technical training programs
• Maintain platform knowledge proficiency through quarterly assessments
• Reduce post-training support tickets through effective instruction

About You

• 1-2 years in technical training, software training, or customer enablement roles
• Working knowledge of SQL and Python
• Experience using columnar databases
• Experience training on enterprise software, SaaS platforms, or technical applications
• Proven ability delivering training to technical and non-technical audiences
• Strong technical aptitude with ability to quickly learn complex software platforms
• Excellent presentation and facilitation skills for engaging virtual and in-person audiences
• Proficiency with training delivery tools, screen sharing, and virtual classroom technologies
• Ability to translate technical concepts into user-friendly, accessible instruction
• Strong problem-solving skills to address learner questions and technical challenges
• Patient and empathetic approach to learners at different skill levels.
• Clear verbal and written communication abilities.
• Enthusiasm and energy for teaching technical content.
• Flexibility adapting training style to diverse learning preferences.
• Teamwork and collaboration supporting enablement team objectives.

If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Benefits Summary

At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.