Junior Authentication Training Specialist

The Junior Authentication Training Specialist at GOAT Group's Authentication Operations team is crucial for educating and supporting Authenticators. This role focuses on building and maintaining expertise in Chrome Hearts and other luxury brands, ensuring accurate product verification. Responsibilities include physical and digital authentication, developing training content, collaborating with leadership, and adapting to new product releases to maintain best-in-class authentication standards.

Must Have

• Build and maintain Authentication expertise/mastery related to Chrome Hearts across multiple categories and product types.
• Own physical authentication operations related to Chrome Hearts at your local site.
• Review and authenticate Chrome Hearts products efficiently and accurately.
• Fully adhere to the product verification process of the core product.
• Able to adjust and learn quickly to authenticate new or recently released products.
• Communicate and collaborate with Authentication and Operations leadership.
• Act as the primary point of contact for Chrome Hearts-related matters for your facility.
• Collaborate with stakeholders on other teams to train, hone, and develop new authentication techniques.
• Develop and assist in sharing new authentication information/trends related to Chrome Hearts.
• Attend training or mentorship sessions with colleagues.
• Host training or conduct mentorship sessions to contribute to team learning.
• Collaborate with Launch team leadership on the expansion of Chrome Hearts product offerings.
• Support new category/designer launch through content creation and workforce training.
• Advise on prioritization for new products to be launched and implementation schedules.
• Collaborate with Content team leadership to codify authentication materials and produce training content.
• Prepare for new product releases.
• Contribute to authentication resources and training materials related to Chrome Hearts.
• 2+ years of relevant experience in authentication.
• A high level of experience with and interest in Chrome Hearts.
• On-site role in Los Angeles, CA or Fontana, CA.
• Up to 50% travel required.

Good to Have

• Experience creating training materials.

Perks & Benefits

• 401K
• Paid time off
• Dental insurance
• Medical insurance
• Vision insurance
• Disability insurance options
• Life insurance options

About the Team

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.

In this role, you will:

• Build and maintain Authentication expertise/mastery related to Chrome Hearts across multiple categories and product types
• Apparel
• Jewelry
• Eyewear
• Leather Goods
• Accessories
• Build and maintain Authentication expertise/mastery related to other Luxury Brands as assigned
• Own physical authentication operations related to your specific category/designer [Chrome Hearts] at your local site
• Review and authenticate Chrome Hearts products efficiently and accurately (physically and digitally)
• Fully adhere to the product verification process of the core product, including spotting manufacturer defects, factory product reset, assessing wear, inspecting product SKU, and size. This includes accurately issuing products in the system
• Able to adjust and learn quickly to authenticate new or recently released products
• Communicate and collaborate with Authentication and Operations leadership
• Act as the primary point of contact for Chrome Hearts-related matters for your facility
• Collaborate with stakeholders on other teams to train, hone, and develop new authentication techniques related to your specific category/designer [Chrome Hearts]
• Develop and assist in sharing new authentication information/trends related to Chrome Hearts with your colleagues
• Attend training or mentorship sessions with colleagues to increase brand and authentication knowledge
• Host training or conduct mentorship sessions to contribute to team learning
• Collaborate with Launch team leadership on the expansion of Chrome Hearts product offerings.
• Support new category/designer [Chrome Hearts] launch through content creation and workforce training, including but not limited to timelines, stakeholder coordination, workforce management, and prioritization
• Advise on prioritization for new products to be launched and implementation schedules as needed
• Collaborate with Content team leadership to codify authentication materials and produce training content
• Prepare for new product releases
• Contribute to authentication resources and training materials related to Chrome Hearts
• Other duties as assigned.

We are looking for:

• Honest and Authentic
• On-site role in Los Angeles, CA or Fontana, CA. Up to 50% travel required
• 2+ years of relevant experience in authentication
• A high level of experience with and interest in Chrome Hearts
• Excellent critical thinking and decision-making
• Organizational and time management skills
• Attention to detail
• Strong written and verbal communication skills
• Independently motivated
• Knowledge of the current authentication and operations landscape and the ability to adapt to changes
• Experience creating training materials is a plus

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:

$25 - $30 USD