Employee Relations Specialist

The Employee Relations Specialist at GOAT Group supports a multi-site workforce across retail, operations, and warehouse teams. This role involves managing daily employee relations casework, ensuring consistent policy application, maintaining accurate documentation, and leveraging data to enhance ER programs. The specialist partners with senior ER leadership, site managers, and HRBPs, handling investigations, performance management, attendance, and disciplinary actions, while also supporting compliance training and accommodation requests.

Must Have

• Own compliance training accountability, including tracking completion, follow-ups, escalations, and reporting.
• Manage offboarding tickets for voluntary and involuntary separations, ensuring process accuracy and documentation.
• Conduct exit interviews when requested, escalating complex/high-risk matters to senior ER leadership.
• Perform ER administrative work, including data pulls, analysis, reporting, and entering historical data.
• Handle low-stakes investigations (e.g., interpersonal conflict, workplace communication issues, data exfiltration).
• Support Sr. Manager, ER with performance management, including coaching and documentation guidance.
• Manage attendance across all sites, including tracking, reporting trends, and advising leaders.
• Support and administer metrics-based Performance Improvement Plans.
• Administer Disciplinary Action / corrective action processes for safety violations, insubordination, attendance, and other policy breaches.
• Support accommodation requests in partnership with the Senior Manager, ER.
• 2+ years of experience in Employee Relations, HR, or People Operations, ideally supporting a multi-site and/or hourly workforce environment.
• Working knowledge of ER fundamentals: investigations, corrective action, performance management, attendance practices, and documentation standards.
• Demonstrated ability to triage risk, apply policy consistently, and escalate sensitive matters appropriately.
• Strong written and verbal communication skills, with comfort in producing clear case notes, summaries, and manager guidance.
• High level of discretion and confidentiality when handling employee and business-sensitive information.
• Strong operational and analytical skills, including experience with data pulling, basic analysis, and reporting.
• Proficiency with Google Workspace and HR systems/tools (HRIS, ticketing/case management platforms); comfort learning new systems quickly.

Good to Have

• Experience managing cases in HR Acuity
• Bi-lingual, fluent in English and Spanish

Perks & Benefits

• 401K
• paid time off
• dental
• medical
• vision
• disability
• life insurance options

Role Overview

The Employee Relations Specialist supports a multi-site workforce across retail, operations, and warehouse teams by managing day-to-day employee relations casework, ensuring consistent policy application, maintaining accurate documentation, and using data to improve ER programs. This role partners closely with the Sr. Manager, ER, site managers and HRBPs, escalates higher-risk matters appropriately, and helps protect both employee experience and company compliance.

• Own compliance training accountability, including tracking completion, follow-ups, escalations, and reporting.
• Manage offboarding tickets for voluntary and involuntary separations, ensuring process accuracy, proper documentation, and cross-functional coordination (e.g., IT, Payroll, Security as needed).
• Exit interview - when requested by a departing employee, the ER Specialist will conduct an exit interview and escalate complex/high-risk matters to senior ER leadership.
• Perform ER administrative work, including data pulls, analysis, reporting, and entering historical data to maintain accurate records.
• Handle low-stakes investigations (e.g., interpersonal conflict, workplace communication issues, data exfiltration), including intake, interviews, documentation, and recommendations—escalating complex/high-risk matters to senior ER leadership.
• Support Sr. Manager, ER with performance management, including coaching, documentation guidance, and consistent application of standards.
• Manage attendance across all sites, including tracking, reporting trends, and advising leaders on appropriate next steps.
• Support and administer metrics-based Performance Improvement Plans (e.g., CX or productivity/quality-based improvement plans), ensuring clarity of expectations, measurement cadence, and documentation.
• Administer Disciplinary Action / corrective action processes (verbal, written, final warnings) for safety violations, insubordination, attendance, and other policy breaches—ensuring fairness, consistency, and compliance.
• Support accommodation requests in partnership with the Senior Manager, ER, providing documentation support, and coordination with key stakeholders.

We are looking for:

• 2+ years of experience in Employee Relations, HR, or People Operations, ideally supporting a multi-site and/or hourly workforce environment (retail/operations/fulfillment experience preferred).
• Working knowledge of ER fundamentals: investigations, corrective action, performance management, attendance practices, and documentation standards.
• Demonstrated ability to triage risk, apply policy consistently, and escalate sensitive matters appropriately.
• Strong written and verbal communication skills, with comfort in producing clear case notes, summaries, and manager guidance.
• High level of discretion and confidentiality when handling employee and business-sensitive information.
• Strong operational and analytical skills, including experience with data pulling, basic analysis, and reporting.
• Proficiency with Google Workspace and HR systems/tools (HRIS, ticketing/case management platforms); comfort learning new systems quickly.
• Nice to have:
• Experience managing cases in HR Acuity
• Bi-lingual, fluent in English and Spanish

Uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S.

Hiring Range:

Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets)

$74,800 - $93,500 USD

Tier 2 - (Includes mid-cost markets across the U.S.)

$67,600 - $84,500 USD

Tier 3 - (All other U.S. locations)

$63,600 - $79,500 USD

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:

$63,600 - $93,500 USD