Manager, Global Inclusion

McDonald’s is a global leader in the food service industry, serving 70 million customers daily across 100+ countries. The company is rapidly innovating and growing, driven by values of service, integrity, inclusion, community, and family. The Global Inclusion Center of Excellence team is responsible for the enterprise-wide inclusion strategy, ensuring global markets are supported culturally and reputational risk is mitigated. This role, reporting to the Global Director Inclusion, involves partnering with market segments (IOM, IOM BU, IDL) to assess and enhance their inclusion strategies, drive program implementation, and manage key partnerships.

Must Have

• Work with Global Inclusion SMEs and market leaders to create and support market-level inclusion strategic plans
• Thought partner with colleagues to create reporting with relevant metrics
• Work with market leaders to effectively manage and use key external strategic partnerships to support inclusion strategic plans
• Manage relationships with cross-functional teams between and within each market as well as within the globalized functions
• Work with Global Inclusion team members and key stakeholders to build local narratives, tools and resources
• Significant experience working in enterprise strategy, global markets, product or organizational development
• Demonstrated experience and practice in inclusive leadership, strategy deployment, and facilitation for business results in a diverse group of international markets
• Proven record of creating and supporting market-level inclusion strategic plans based upon validated benchmarks and market-level research
• Proven experience in conducting assessments, using qualitative and quantitative metrics to inform and evaluate interventions within and across markets
• Demonstrated ability to provide cultural insights, emerging market demographic analysis, and socio‐economic conditions and indicators
• Experience designing, implementing, and executing initiatives for scale and sustainability
• Proven track record of understanding historic, contemporary, and anticipated cultural norms and socio/geo-political considerations
• Previous experience with inclusive leadership concepts as well as cross‐cultural competencies and communications
• Demonstrated proficiency and knowledge to drive the utilization of technology and digital platforms
• Proficiency in collaboration, diplomacy, and influencing
• Excellent verbal and written communication skills
• Strong relationship builder
• Fluency in English
• Bachelor’s degree or equivalent work experience

Good to Have

• Fluency in French, German, Spanish, Chinese and/or Arabic

Perks & Benefits

• People from all Walks of Life
• Embrace diversity
• Committed to creating an inclusive culture
• Support of Ronald McDonald House Charities
• Youth Opportunity project
• Sustainability initiatives
• Helping to develop skills and drive aspirations

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centred on service, integrity, inclusion, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.

Job Description

Our Global Inclusion Center of Excellence team is responsible for the enterprise-wide inclusion strategy and ensuring that each of the company’s global markets, across the three-legged stool, are supported in a culturally-relevant way. Additionally, that mitigates reputational risk.

Advancing the Golden Rule, our global framework of Inclusion is recognized as a business imperative, and as a result, this role will support the three market segments: International Operated Markets (IOM), which are comprised of wholly-owned markets, or countries in which the McDonald’s operates restaurants, International Operated Markets – Business Unit (IOM BU), which are comprised of smaller markets that are wholly-owned, and International Developmental Licensed Markets (IDL), which are markets where McDonald’s has licensed its franchising rights to strategic partners.

Reporting to the Global Director Inclusion, this manager will work closely in a collaborative environment to partner with stakeholders across IOM, IOM BU, and IDLM. The work will include assessing the markets’ Inclusion strategies against the Global Inclusion enterprise-wide strategy, helping markets obtain data to help drive decision-making and enhance market-specific plans. The Manager will be a connector across the system to drive implementation of programs, processes and frameworks that foster inclusion while managing key partnerships and resources. Additionally, the Manager will deploy inclusion initiatives that are globally scalable and locally relevant.

Responsibilities include:

• Work with Global Inclusion SMEs and market leaders to create and support market-level inclusion strategic plans based upon validated benchmarks and market-level research and ensure that market inclusion strategies appropriately are globally yet locally relevant
• Thought partner with colleagues to create reporting with relevant metrics
• Work with market leaders to effectively manage and use key external strategic partnerships to support inclusion strategic plans
• Manage relationships with cross-functional teams between and within each market as well as within the globalized functions
• Work with Global Inclusion team members and key stakeholders to build local narratives, tools and resources

Skills and Experience required:

• Significant experience working in enterprise strategy, global markets, product or organizational development
• Demonstrated experience and practice in inclusive leadership, strategy deployment, and facilitation for business results in a diverse group of international markets
• Proven record of creating and supporting market-level inclusion strategic plans based upon validated benchmarks and market-level research
• Proven experience in conducting assessments, using qualitative and quantitative metrics to inform and evaluate interventions within and across markets
• Demonstrated ability to provide cultural insights, emerging market demographic analysis, and socio‐economic conditions and indicators
• Experience designing, implementing, and executing initiatives for scale and sustainability
• Proven track record of understanding historic, contemporary, and anticipated cultural norms and socio/geo-political considerations
• Previous experience with inclusive leadership concepts as well as cross‐cultural competencies and communications
• Demonstrated proficiency and knowledge to drive the utilization of technology and digital platforms
• Proficiency in collaboration, diplomacy, and influencing
• Excellent verbal and written communication skills; a persuasive communicator with a demonstrated ability to guide, mentor, and encourage others
• Strong relationship builder with various partners within a large and highly complex global organization
• Fluency in English required; fluency in French, German, Spanish, Chinese and/or Arabic, desirable

Qualifications

• Bachelor’s degree or equivalent work experience

Additional Information

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”