Decision Center Associate

As a Decision Center Associate at GOAT Group, you will be integral to our operations, resolving issues for sellers and buyers while maintaining inventory accuracy and quality. This role involves adhering to SOPs, communicating effectively, and accurately assessing problem orders to minimize financial impact. The ideal candidate is results-oriented, a quick learner, and thrives in a fast-paced warehouse environment, ensuring customer satisfaction and operational efficiency.

Must Have

• Adhere to SOPs and Operations SLA's
• Document issues and communicate with sellers and buyers
• Take quick and accurate photos of sneakers
• Understand shoe conditions and GOAT's order statuses
• Work in a dynamic warehouse environment with heavy equipment
• Quick learner and self-starter
• Experience dealing directly with customers and suppliers
• Strong organization and time management skills
• Demonstrated attention to detail and a focus on accuracy
• Resilience in a fast paced and variable environment
• Ability to stand for long periods (up to 12 hours)
• Ability to lift and move boxes (up to 35 pounds)
• Availability and willingness to work extended hours, including weekends and holidays

About the Team

As a Decision Center Associate, you will play a crucial role in our rapidly growing operation. Responsibilities include resolving issues for our sellers and buyers all while ensuring inventory accuracy and quality standards. Decision Center Associates resolve all issues with the customer in mind while relying on our Company’s process standards and expectations. Additionally as a Decision Center Associate, you will focus on reducing the financial impact to operations and the company by accurately assessing each problem order. The ideal candidate approaches work with a results-oriented and learner’s mindset and thrives in a fast-paced environment.

In this role, you will:

• Adhere to SOPs and Operations SLA's to complete all tasks with a high degree of accuracy and quality
• Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines
• Take quick and accurate photos of sneakers in alignment with brand standards
• Understand shoe conditions identified as "issues" by GOAT standards
• Understand GOAT's order statuses to help triage problematic orders
• Work in a dynamic warehouse environment with heavy equipment
• Remain flexible to perform other duties as required and assigned

We are looking for:

• A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
• Experience dealing directly with customers and suppliers
• Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
• Resilience in a fast paced and variable environment
• Ability to stand for long periods (up to 12 hours)
• Ability to lift and move boxes (up to 35 pounds)
• Availability and willingness to work extended hours, including weekends and holidays, during peak periods to meet business demands

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

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