Technology Services Administrator

Reports to: Procurement Manager | Informa Group Technology

The Role:

The Technology Services Administrator role is responsible for providing day to day administrative support for several important processes that take place within technology as part of supporting the Informa business divisions. 

Key Responsibilities:

• Carry out coding of supplier Invoices within the SAP Based EFS system, globally. Specifically, for hardware and software orders with Dell, Apple, CDW and other suppliers providing items for colleagues and their digital workplace.
• Register requestions requests using Oracle for orders that require PO.
• Chasing 3rd party vendors on orders, backlogs, identifying workarounds where issues arise within the supply-chain.
• Support business colleagues in getting hardware and software orders fulfilled – advising on the standard models available, the processes to follow, provide status updates, handle business escalations and respond to them with updates.
• On occasions when 3rd party vendors place Informa’s purchasing account on-hold, identify issues and act as the go to person between Informa and the vendor to get the issues resolved.
• Will be responsible for All of M&A projects IT equipment’s order around the globe.
• You will be responsible for the Refresh project orders globally.
• Will be responsible for BAU requests coming through IT procurement queue or via direct requests & Emails.
• You will be supporting the cross-charging process with account payable team.
• Willing to travel annually to attend meetings and training to the United Kingdom.
• As you will be based in our Egypt office you will be responsible for following:
  • Placing orders for all the IT equipment that is requested from you by colleagues onsite using our local vendors list that will be provided to you.
  • Work on finding or build a supplier database that will support your role locally to avoid long ETA’s and urgent requests.
  • Order Mobile Phones for new joiners.
  • Educate your colleagues with our policy and process to order new equipment or requesting an upgrade for their current equipment’s.
• Supporting your manager with project specific administration and data collection.
• Adhere to any other business that is assigned to you by your line manager.

Essential Skills & Experience:

• Someone who is highly customer focused and self-motivated.
• Capable of communicating well across all levels of the business including colleagues, Management and Executives.
• Highly organised and able to closely follow processes and standards.
• Good interpersonal skills – able to build and maintain relationships with colleagues and customers.
• Motivated and personable with a strong work ethic.
• An ability to work under pressure and be flexible when priorities change.
• Ability to proactively seek out avenues of improvement for all purchasing, invoice coding and administrative duties – a genuine desire to improve things.
• Assist with ensuring that key department KPIs are met.

Strong experience of the following required

• Using Office 365 (email, Teams, SharePoint, OneDrive, Office Suite).
• PC skills - Windows 11 operating system usage.
• ServiceNow (preferably) – Ticketing System.
• SAP (preferably).
• Commercial awareness and dealing with 3rd party suppliers.
• CIPS training is encouraged with company funding available.
• Must be fluent in English.
• An eye for detail.
• Highly self-motivated and able to work with minimum supervision.
• Willingness and enthusiasm to take on new challenges and develop own role.
• Ability to be a team player, while also having the ability to work independently.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A comprehensive company funded private medical insurance with international coverage.
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.              

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.