Telecom FinOps Lead

We are seeking a detail-oriented and experienced (Sr) Telecommunications Lead to oversee and manage all telecommunications services and provider accounts across the organization. This role will serve as the primary liaison between our company and telecom service providers and managed service partners, ensuring accurate billing, service delivery, contract management, and account administration. This (Sr) Telecom Lead job involves managing and optimizing telecom spending by combining financial management with AI. Key responsibilities include budgeting, forecasting, and analyzing telecom usage, developing cost optimization strategies, and providing financial guidance to stakeholders. The role requires strong analytical and communication skills, knowledge of telecom platforms, and collaboration with teams like engineering, finance, and IT operations.

Must Have

• Oversee and manage all telecommunications services and provider accounts.
• Serve as primary liaison with telecom service providers and managed service partners.
• Ensure accurate billing, service delivery, contract management, and account administration.
• Manage and optimize telecom spending by combining financial management with AI.
• Build out existing processes to regions and new acquisitions.
• Budgeting, forecasting, and analyzing telecom usage.
• Develop cost optimization strategies and provide financial guidance to stakeholders.
• Lead architecture, design, and deployment of complex telecommunications projects (VoIP, UCaaS/CCaaS, SD-WAN).
• Collaborate with cross-functional IT teams and external vendors to troubleshoot critical incidents and optimize system performance.
• Manage the full lifecycle of all telecommunications assets.
• Develop and manage departmental budgets and negotiate service contracts.
• Ensure continuous compliance with global regulatory requirements (E911, GDPR) and organizational security policies.
• 7+ years of progressive experience in designing, implementing, and managing large-scale enterprise telecommunications and voice network environments.
• Strong knowledge of leading Unified Communications (UC) platforms (Cisco, Microsoft Teams, Zoom Phone) and modern networking protocols (SIP, BGP, OSPF).
• Proven ability in complex problem-solving, stakeholder management, and translating technical requirements into clear, executable project plans.
• Mandatory: Cisco Certified Internetwork Expert (CCIE) Collaboration or equivalent certification.

Perks & Benefits

• Competitive compensation and benefits
• Number of days paid time off/holidays annually
• Flexible work options to support work-life balance
• Comprehensive health, wellness, and retirement plans
• Opportunities for continuous learning and professional growth
• Access to specialized training and certification programs

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Telecommunications Lead

Job Summary

We are seeking a detail-oriented and experienced (Sr) Telecommunications Lead to oversee and manage all telecommunications services and provider accounts across the organization. This role will serve as the primary liaison between our company and telecom service providers and managed service partners, ensuring accurate billing, service delivery, contract management, and account administration. This (Sr) Telecom Lead job involves managing and optimizing telecom spending by combining financial management with AI significantly transforming the practice. The ideal candidate will also be able to build out existing processes to regions and new acquisitions that currently are not part of the corporate process. Strong communication and analytical skills with deep knowledge of telecom systems and vendor management.

What You'll Do (Responsibilities)

In this role, you will:

• Key responsibilities include budgeting, forecasting, and analyzing telecom usage, as well as developing cost optimization strategies and providing financial guidance to stakeholders. The role requires strong analytical and communication skills, knowledge of telecom platforms, and collaboration with teams like engineering, finance, and IT operations
• Lead the architecture, design, and deployment of complex telecommunications projects, including next-generation VoIP, Unified Communications (UCaaS/CCaaS), and SD-WAN solutions, ensuring alignment with business strategy and security standards
• Collaborate with cross-functional IT teams (Network, Security, Cloud) and external vendors to troubleshoot critical incidents, optimize system performance, and manage the full lifecycle of all telecommunications assets
• Develop and manage departmental budgets, negotiate service contracts, and ensure continuous compliance with global regulatory requirements (e.g., E911, GDPR) and organizational security policies for all communication platforms

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• 7+ years of progressive experience in designing, implementing, and managing large-scale enterprise telecommunications and voice network environments
• Strong knowledge of leading Unified Communications (UC) platforms (e.g., Cisco, Microsoft Teams, Zoom Phone) and modern networking protocols (SIP, BGP, OSPF)
• Proven ability in complex problem-solving, stakeholder management, and translating technical requirements into clear, executable project plans
• Mandatory: Cisco Certified Internetwork Expert (CCIE) Collaboration or equivalent certification

What We Offer (Benefits)

• Competitive compensation and benefits aligned with the experience and the critical nature of this role
• Number of days paid time off/ holidays annually
• Flexible work options to support work-life balance
• Comprehensive health, wellness, and retirement plans
• Opportunities for continuous learning and professional growth, including access to specialized training and certification programs

#Li-Remote

Reasonably expected salary range: $91,100.00 - $121,400.00

Category: Information Technology

Who We Are

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here

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Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.