Telemarketing

1 Month ago • 1 Years +

Job Summary

Job Description

The Telemarketing role involves handling inbound calls, making outbound calls to both existing and potential users, and addressing inquiries received through email, web forms, and social media. Responsibilities include providing information about the company's editorial offerings, following up on requests, collaborating with sales teams, generating reports, and entering data. The role requires a candidate with at least one year of experience in telephone sales or customer service, proficiency in MS Office and CRM, excellent writing skills, and the ability to work in a team and adapt to changes. The job requires living in Mexico City or the Metropolitan area.
Must have:
  • 1 year of experience in telephone sales or customer service.
  • Proficiency in MS Office.
  • Excellent spelling and writing skills.
  • CRM management skills.
  • Excellent customer service skills.
  • Teamwork abilities.
  • Adaptability.
  • Residency in Mexico City or the Metropolitan area.
Good to have:
  • Experience in the educational publishing industry.

Job Details

Posición:  Telemarketing

Ubicación: CDMX, México

   

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

About the Brand

Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT

Objetivo del puesto: Atender llamadas inbound y generar llamadas outbound tanto de nuestros usuarios como de no usuarios. Dar atención oportuna a los requerimientos recibidos por medio de correo, formularios de páginas web y redes sociales. Apoyar a usuarios de Solución Integral. 

Funciones y Responsabilidades Principales:

  • Proporcionar información de nuestra propuesta editorial al público usuario y no usuario.
  • Dar seguimiento a requerimientos y generar una comunicación efectiva con su equipo de ventas.
  • Trabajo en conjunto con los representantes de la zona asignada para el logro de los objetivos.
  • Generar reportes para cada representante, supervisor y gerente de ventas.
  • Captura de información en Nexus

Experiencia, habilidades y conocimientos

Esenciales/Excluyentes:

  • 1 año mínimo de experiencia en ventas telefónicas o atención al cliente
  • Manejo de MS Office
  • Excelente ortografía y redacción
  • Manejo de CRM
  • Excelente servicio al cliente
  • Trabajo en equipo
  • Adaptabilidad
  • Que vive en CDMX y/o área Metropolitana

Deseables/No excluyentes:

  • Experiencia en la industria editorial educativa

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

 For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

#LI-KV2

Similar Jobs

Inveniolsi - SAP BRF+ Consultant

Inveniolsi

India (On-Site)
1 Month ago
Enverus - Account Director

Enverus

Austin, Texas, United States (On-Site)
1 Month ago
smarsh - Sr. Project Manager, Data Migrations

smarsh

Heredia, Heredia Province, Costa Rica (Hybrid)
2 Months ago
Comscore - Sr. Data Analyst

Comscore

Reston, Virginia, United States (Hybrid)
1 Month ago
WebMD - Lead Writer, Interactives

WebMD

Atlanta, Georgia, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

TransUnion - Strategy Advisor, Media & Entertainment

TransUnion

Chicago, Illinois, United States (Hybrid)
2 Weeks ago
bytedance - Senior Payroll Analyst - Thailand

bytedance

Bangkok, Bangkok, Thailand (On-Site)
2 Months ago
NielsenIQ - Sales Development Representative

NielsenIQ

Bangkok, Thailand (Hybrid)
2 Months ago
YouGov - Graduate Research Assistant

YouGov

Mumbai, Maharashtra, India (Hybrid)
3 Weeks ago
Greenworks Sunrise Global Marketing - Transportation Analyst

Greenworks Sunrise Global Marketing

Mooresville, North Carolina, United States (On-Site)
3 Weeks ago
Tesla - Senior Project Manager

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
4 Months ago
Tesla - Tooling Technician Plastics / Injection Molding

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
caliogo - FAST Scheduling & Content Planner

caliogo

Berlin, Berlin, Germany (Hybrid)
1 Month ago
Vigaet - Project Coordinator Internship

Vigaet

(On-Site)
5 Months ago
UPF Industries  - Quality Control II

UPF Industries

Clarksville, Texas, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Mexico City, Mexico

GoMotive - Account Executive, Mid-Market

GoMotive

Mexico City, Mexico (Hybrid)
1 Month ago
nissan - Sales Advisor

nissan

Aguascalientes, Aguascalientes, Mexico (On-Site)
2 Days ago
Intel  - Signal Integrity Engineer

Intel

Guadalajara, Jalisco, Mexico (On-Site)
4 Days ago
Valeo - Electronic Engineer

Valeo

Querétaro, Mexico (On-Site)
1 Month ago
oportun - Business Analyst

oportun

Mexico (Remote)
1 Week ago
Nordson Corporation - Senior Quality Engineer

Nordson Corporation

Tecate, Baja California, Mexico (On-Site)
2 Weeks ago
Luxoft - Payroll Specialist, LATAM

Luxoft

Mexico City, Mexico City, Mexico (Remote)
6 Months ago
Nagarro - Senior Dotnet Fullstack

Nagarro

Mexico (Remote)
7 Months ago
nubank - Regulatory Compliance Senior Analyst

nubank

Mexico City, Mexico (On-Site)
2 Weeks ago
JDA - Support Engineer 1

JDA

Monterrey, Nuevo Leon, Mexico (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.

New York, United States (Hybrid)

Madrid, Community Of Madrid, Spain (Hybrid)

London, England, United Kingdom (Hybrid)

London, England, United Kingdom (Hybrid)

Heidelberg, Baden-Württemberg, Germany (Hybrid)

Berlin, Berlin, Germany (On-Site)

Berlin, Berlin, Germany (On-Site)

View All Jobs

Get notified when new jobs are added by Springer Group

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug