Telemarketing

Job Title:  Telemarketing

Location(s): CDMX, México

Application Deadline: 5 mayo, 2025    

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

About the Brand

Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT

Objetivo del puesto: Atender llamadas inbound y generar llamadas outbound tanto de nuestros usuarios como de no usuarios. Dar atención oportuna a los requerimientos recibidos por medio de correo, formularios de páginas web y redes sociales. Apoyar a usuarios de Solución Integral. 

Funciones y Responsabilidades Principales:

• Proporcionar información de nuestra propuesta editorial al público usuario y no usuario.
• Dar seguimiento a requerimientos y generar una comunicación efectiva con su equipo de ventas.
• Trabajo en conjunto con los representantes de la zona asignada para el logro de los objetivos.
• Generar reportes para cada representante, supervisor y gerente de ventas.
• Captura de información en Nexus

Experiencia, habilidades y conocimientos

Esenciales/Excluyentes:

• 1 año mínimo de experiencia en ventas telefónicas o atención al cliente
• Manejo de MS Office
• Excelente ortografía y redacción
• Manejo de CRM
• Excelente servicio al cliente
• Trabajo en equipo
• Adaptabilidad
• Que vive en CDMX y/o área Metropolitana

Deseables/No excluyentes:

• Experiencia en la industria editorial educativa

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

 If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

 For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

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