Tesla Advisor

1 Month ago • All levels

Job Summary

Job Description

Tesla Advisors are brand ambassadors responsible for providing an exceptional customer experience. They engage with customers in showrooms, educating them about Tesla products and services, answering questions, and tailoring the experience to individual needs. This includes understanding customer profiles, scheduling test drives, collecting contact information, updating CRM systems, preparing vehicles for delivery, and conducting new owner orientations. The role requires strong communication and customer service skills, a mastery of Tesla products, and knowledge of EV industry trends and local incentives. Success involves building a healthy sales pipeline and ensuring accurate sales data. Evenings and weekend work are required.

Must have:

Customer service experience
Passion for EV industry
Strong communication skills
Mastery of Tesla products
Valid driver's license
CRM system proficiency

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Tesla Vehicle Experience Program
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

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Job Details

What to Expect

At Tesla, our Tesla Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.

As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

What You’ll Do

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level

What You’ll Bring

Customer service experience required
Positive, enthusiastic and passionate about the changes in the personal transportation industry
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail
Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
Ability to work evenings and weekends
MUST have and maintain a valid driver’s license and an acceptable and safe driving record.

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees: