Variations Team Member

12 Minutes ago • 7 Years +

Operations

Job Description

The Variations Team Member serves as a senior business process outsourcing delivery specialist, coordinating daily operational activities to ensure timely service delivery and meet performance expectations. This role involves leading or participating in projects for new initiatives, client onboarding, and process enhancements. The specialist is responsible for ensuring service delivery meets quality standards, regulatory requirements, and contractual obligations, while also monitoring work processes, identifying risks, and proposing improvements for problem-solving and incident resolution. The role requires a High School Diploma, potentially technical certification or an associate degree, and generally 7+ years of relevant experience.

Good To Have:

May require technical certification or associate degree

Must Have:

Serve as senior business process outsourcing delivery specialist
Coordinate and lead daily site operational activities
Ensure timely service delivery and achieve performance expectations
Lead or participate in projects for new initiatives, client onboarding, or process enhancement
Ensure service delivery meets quality standards, regulatory requirements, and contractual obligations
Monitor and review work processes for production requirements, volumes, and deadlines
Identify potential risks and develop mitigation strategies
Provide procedural guidance to less experienced team members
Perform historical data analysis to prevent issues
Propose changes to improve service delivery, problem solving, and incident resolution
High School Diploma
Generally, 7+ years’ experience in area of responsibility

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What success looks like in this role:

Serves as senior business process outsourcing delivery specialist.
Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.
Leads or participates in projects to implement new initiatives, onboard new clients or enhance existing processes.
Ensures service delivery meets quality standards, regulatory requirements and contractual obligations.
Monitors and reviews work processes, ensuring achievement of production requirements, volumes and deadlines.
Identifies potential risks, working with management to develop and implement mitigation strategies – striving to ensure effective service delivery and enhance customer satisfaction.
Provides procedural guidance and support for less experienced team members.
Performs historical data analysis to identify and mitigate potential issues before they occur.
Proposed changes to improve service delivery, problem solving and incident resolution.