Version Operation Head - Infinite NuanNuan

2 Months ago • All levels • Operations

Job Summary

Job Description

The role involves coordinating with the R&D and other departments, participating in version planning and update goal setting to ensure timely and high-quality product content releases. Responsibilities include managing and addressing online critical issues to maintain long-term operational stability, ensuring compliance and content quality for global operations. The role also includes monitoring online data and user feedback, analyzing update effectiveness, and providing feedback reports for optimization. Additionally, the person will be responsible for coordinating with the customer service team, standardizing online issue collection and handling, and maintaining player service satisfaction. Finally, the role includes building, using, and continuously iterating on operational tools platforms.
Must have:
  • Coordinate with R&D and other departments for version planning.
  • Manage and address online critical issues for operational stability.
  • Ensure compliance and content quality for global operations.
  • Monitor online data and user feedback for optimization.
  • Coordinate with customer service for issue handling.

Job Details

1. 负责对接研发及其他部门,参与版本规划和更新目标制定,保障产品内容按时按质按量发布上线; 2. 负责线上严重问题的评估和处理方案制定,保证长线运营稳定性; 3. 负责全球化运营产品的合规接入和内容质量把控,梳理并跟进相关流程;协调各部门资源与制定标准化流程,协助各推进产品内容的问题修复和品质优化; 4. 负责产品线上数据和用户舆情监控,按版本进行更新效果分析,输出反馈报告推进相关调优; 5. 负责与客服团队对接,规范线上问题收集和问题处理流程,保证线上问题处理时效与玩家服务满意度; 6. 负责运营工具平台的搭建、使用及持续迭代。

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