Account Manager, Partner Success

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team

At Vrbo, we empower Vacation Rental Hosts to grow, succeed, and deliver exceptional traveler experiences. As an Account Manager, you’ll challenge the status quo, simplify the complex, and push for progress. You will help Professional property management businesses and Hosts in your specific markets improve performance on the platform by delivering strategic insights, guiding the adoption of Vrbo’s tools, and consistently driving measurable results.

Make An Impact!

This is a role for bold thinkers, proactive problem-solvers, and inclusive collaborators. You’ll manage a large portfolio of partners, combining data analysis, persuasive storytelling, and fearless action to influence behavior and business outcomes. If you’re someone who’s always thinking about what’s next — we would love to meet you.

Vrbo is seeking a hybrid Account Manager based in Austin, TX, to support vacation rental property managers and hosts. This role focuses on helping partners improve performance on the Vrbo platform by delivering data-driven insights, influencing behavior, and optimizing listings.

You’ll manage a large portfolio of partners through strategic consulting, goal setting, and performance tracking, using tools like Salesforce and Tableau. The ideal candidate has 2–4 years of B2B sales or account management experience, a commercial mindset, and strong communication and analytical skills.

In this role, you will:

• Take control of complex sales processes by anticipating decision-making dynamics and proactively uncovering unmet partner needs through consultative discovery.
• Use performance data, traveler trends, and competitive benchmarks to challenge partner assumptions and reframe opportunities.
• Share insights to drive competitiveness and gain market share — speaking with clarity, empathy, and confidence.
• Encourage open dialogue, active listening, healthy debate, and honest feedback in every interaction.
• Personalize strategies and communication based on the partner’s goals, listing health, and market dynamics.
• Break down complex data into simple, actionable insights that drive adoption of Vrbo tools and solutions.
• Ensure every partner feels heard, supported, and set up for success.
• Create and Deliver presentations to partners and peers, attend industry events and present opportunities and insights to improve and grow their business.
• Set performance goals with partners, develop action plans, secure commitment and drive growth tracking success along the way.
• Manage a diverse portfolio of professional property managers and hosts through outbound outreach and ongoing consultations
• Drive consistent execution on performance plans, pricing strategies, availability optimization, and content quality.
• Surface blockers early, challenge complacency, and drive momentum with energy and ownership.
• Operate with high autonomy and initiative, delivering value through structured execution within defined objectives and evolving market conditions.
• Continuously, analyze and prioritize your pipeline and activities and adjust to optimize portfolio growth
• Use historical trends and performance analytics to forecast improvement opportunities.
• Recommend new products, features, or strategies that align with evolving traveler needs and market shifts.
• Constantly refine and optimize workflows to improve efficiency and outcomes — for you and your partners.
• Develop and execute a strategic market growth plan for a mid-size host portfolio, leveraging local insights and data analysis to identify high-impact opportunities and drive supply optimization and conversion.
• Create an environment of mutual respect and accountability with both internal teammates and external partners.
• Seek diverse perspectives, especially when problem-solving or co-creating solutions.
• Communicate consistently and clearly, ensuring follow-through and shared understanding across time zones and cultures.

Experience and Qualifications

• 2–4 years of experience in account management, client services, or B2B sales—ideally in travel, marketplace, or tech environments.
• Strong commercial instincts and a challenger mindset — you know how to influence change and drive action.
• Comfortable managing high-volume workflows while staying strategic and customer focused.
• Confident using Salesforce, Tableau, or other CRM and BI platforms to extract insights and inform decisions.
• Highly organized, self-motivated, and skilled at balancing tactical and strategic work.
• Known for your follow-through, resilience, and ability to connect with people authentically.
• A team player who champions inclusivity and seeks shared success across functions and geographies.
• Always looking ahead — you ask, “what’s next?” and pursue it with urgency and curiosity.
• Location: Austin, TX
• Work Style: This role follows a hybrid work model — you will spend 3 days per week in the office and 2 days working from home, with 10–20% travel annually to connect with partners and teams in-market.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.