Account Manager, SMB Growth

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

PayPal currently seeks a talented and entrepreneurial Outbound Account Manager to join the North American SMB Growth Sales Team. This represents an exciting opportunity to join, learn, and grow in our enthusiastic team. As an account manager, you will contribute to the growth of PayPal’s acceptance of online & offline merchants in PayPal’s largest markets, get to work with fast-growing merchants seeking guidance on how to take their business to the next level.

Job Description:

We are looking for someone with sales experience who uses a consultative sales approach to help small and medium sized merchants scale their business through payment acceptance and optimizing checkout experiences to convert more customers. A dedicated and motivated individual who can help drive revenue growth while creating the basis for long-term client relationships. The successful candidate will be responsible for navigating all aspects of the strategic B2B sales process and will help to deliver a value-based sales proposition to decision-makers while providing a strategic vision on consumer engagement and acquisition.

Job Responsibilities:

• Continuously drives the building of pipeline and effectively manages the stages of such pipeline; owns sales forecast accuracy, demand generation, deal strategy development and trend analysis
• Follow a defined sales process to learn and understand the challenges that small and medium sized business owners face and recommend solutions based on their needs.
• Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
• Meet and exceed established productivity goals
• Utilize Salesforce to log, track, and maintain customer records
• Manage client relationships from lead to “live to site” and onward
• Build strong working relationships with PayPal team (Finance, Pricing, Compliance, Legal, Marketing, Product and Integration) to enable an efficient interaction between PayPal and the merchant and its end users.
• Gain and demonstrate wide professional knowledge of the payments industry and its sector to the merchant through a consultative selling approach.
• Closely work with Product, Marketing and Risk teams to enhance PayPal’s value proposition and design tailored solutions.

Job requirements:

• A quick learner who can embrace the opportunity to develop new skills with support of highly collaborative team.
• Existing working experience in sales, business development or consulting within a fast-paced and target-oriented environment.
• Proven track record in sales attainment required.
• Knowledge of ecommerce, retail, or payment industry, and genuine interest in digital, mobile commerce and innovation.
• Strong presentation and communication skills: comfortable presenting and negotiating with e-commerce managers/directors and senior executives (CxO) via the phone, video conferences or in person as needed.
• Strong cross-functional project management skills; comfortable in a complex selling environment with multiple decision makers at many levels both internally and externally.
• A team player with great interpersonal, cross-cultural, communication skills.
• Other areas demonstrating a “above and beyond mentality”.
• Demonstration of all PayPal expected behaviors, positive/ownership mentality required.

Skills & Abilities required:

• Ability to effectively manage a pipeline and be an organized administrator working within a defined sales process.
• Provide continued momentum and focus throughout short, medium and long sales cycles.
• Develop rapport through telephone and video meetings to move discussions forward by demonstrating company’s value.
• Ability to effectively communicate the status of a deal to internal management included senior leadership with realistic timelines and hurdles to the overall success of a particular deal.
• Ability to provide a realistic outlook of your overall book of business to management and senior leadership.
• Ability to accurately forecast launch dates and launch plans around specific deals to manager and senior leadership.

About PayPal:

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to apply because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Preferred Qualification:

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.