Accounts Receivable Associate

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being an Accounts Receivable Associate at iManage Means…

You will be joining a rapidly growing SaaS organization, collaborating closely with the broader iManage Finance team and cross-functionally with Tech Support, Marketing, Sales, and Sales Support. In this role, you’ll take ownership of daily invoicing and vendor portal submissions across On-Premise Licensing, Services, and Cloud Agreements. Your keen attention to detail, collaborative spirit, and proactive mindset will be key to your success as you help drive operational excellence and ensure accuracy in every transaction.

Here is what one of our leaders, Glenn Fong, Senior Director of Finance, has to say about the opportunity: “One of the standout aspects of this role is its highly cross-functional nature, offering valuable exposure to key areas of the business—including Sales, Professional Services, Marketing, Legal, and Cloud Operations. This allows you the unique opportunity to gain a holistic understanding of how different teams contribute to the company’s success.”

iM Responsible For…

• Investigating and resolving customer inquiries related to SaaS billing discrepancies, invoice disputes, and subscription charges.
• Managing global billing operations across multiple currencies, ensuring compliance with international tax regulations including VAT, GST, and other regional requirements.
• Processing and reconciling online billing transactions through procurement platforms such as Ariba, Coupa, Taulia, and similar systems.
• Partnering with global sales teams to address billing-related questions and ensuring alignment with contract terms.
• Maintaining accurate customer billing profiles, including contact details and subscription data.
• Reviewing SaaS agreements to validate billing terms, subscription tiers, and provisioning details.
• Identifying inefficiencies in billing and accounts receivable processes and collaborating cross-functionally to implement improvements.
• Liaising with Technical Support, Marketing, Sales, and Sales Operations to resolve customer issues and support business initiatives.
• Generating ad hoc reports and performing billing-related data analysis as needed.
• Applying general ledger principles to support accounting entries, including debit/credit transactions.
• Processing customer credits in accordance with internal accounting policies and procedures.

iM Qualified Because I Have…

• 1-2+ years of specialized billing or accounts receivable experience, ideally within a SaaS or software company.
• A bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred).
• A proven ability to perform detailed accounting analysis and reconcile complex billing scenarios.
• Strong written and verbal communication skills with the ability to manage and interpret large datasets.
• Experience working in cross-functional, collaborative environments with minimal supervision.
• Strong organization skills, with the ability to prioritize multiple tasks and meet tight deadlines independently.
• Comfortability working under pressure and responding to urgent client needs with professionalism.
• Experience preparing accurate, detailed reports and documentation.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong analytical and problem-solving skills with sound judgment and decision-making capabilities.
• A high level of business acumen and ability to manage multiple priorities in a fast-paced environment.
• Clear and concise communication with a proactive approach to issue resolution.
• Reliable, responsive, and motivated to deliver high-quality service.
• Flexibility to work extended hours during peak periods, including quarter-end and weekends.

Bonus Points If I Have...

• Experience with financial systems such as NetSuite, OpenAir, or similar ERP platforms.
• Experience working at a SaaS or software company.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $60,000–$70,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.

About iManage…

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

#LI-KS1

#LI-Hybrid