Assistant, Retail (Sales)
Job Summary
Job Description
Ninja Van is a tech-enabled logistics company operating across Southeast Asia, focused on providing hassle-free delivery services. Established in 2014, it has become the region's largest last-mile logistics provider, serving over 35,000 merchants and delivering more than 1,000 parcels per minute across six countries. The company utilizes cutting-edge software, algorithm-based optimization, dynamic routing, and end-to-end tracking to offer best-in-class delivery services. This role involves assisting customers, following company best practices, collaborating effectively with team members and other departments, using company software for operations, gathering sales leads, and managing social media and Google accounts for the store. The ideal candidate will contribute to achieving company and client goals.
Must have:
- Accountable for customer satisfaction.
- Follow best practices.
- Team player.
- Effective communication skills.
- Experience using Ninja software.
- Assist in gathering sales leads.
- Manage social media and Google account.
- Minimum SPM qualification.
- Over 1 year of retail experience.
- Fluent in English and Bahasa Malaysia.
- Proven team member.
- Proven track record in reaching goals.
- Strategic thinker.
- Ability to thrive in fast-paced environment.
- Own transportation.
Good to have:
- Mandarin is an added advantage.
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Responsibilities
- Accountable for customer satisfaction, and assisting customers with any requirements they may have.
- Follow best practices effectively, as determined by the Ninja Management.
- Be a team player in the team, to work effectively with peers.
- Effectively communicate feedback and improvements to the Area Supervisor.
- Communicate and work effectively with other teams to produce the best possible outcome for the company and its clients.
- Use Ninja software to execute operations (with training from the Ninja team).
- Assist in gathering sales leads and closing prospect.
- Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.
Job Requirements
- Minimum qualifications: SPM, with relevant industry experience.
- Work experience: More than 1 years of experience working in retail stores.
- Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
- Proven success in being a team member of a fully functional team.
- Hands-on work experience with a proven track record in reaching and exceeding goals.
- Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
- Effective verbal communication, with the ability to serve a wide range of customers.
- Own transportation required.
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
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