Billing Specialist

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

We are seeking a Billing Specialist to join our Revenue Accounting team. This role involves managing client-specific data, conducting in-depth analyses, and supporting the billing process. Success in this position requires strong communication skills, Excel proficiency, experience working with large datasets, and a working knowledge of NetSuite. A sense of urgency, problem solving, interpreting data and the ability to collaborate effectively across teams are essential.

What you’ll do:

• Data Review and Analysis:
• Analyze large volumes of client-specific workflow data extracted from Stord’s Warehouse Management System (S1W) and parcel engines.
• Correlate data with operational workflows and contractual terms to ensure accuracy.
• Identify and resolve outliers or discrepancies in line-item data, summarizing findings for resolution.
• Cross-Functional Collaboration:
• Collaborate with Sales, Implementations, Operations, and Customer Experience (CX) teams to onboard new clients, interpret contract objectives, confirm rate cards, refine workflow processes, and address disputes or collections issues.
• Develop and implement best practices to enhance communication and efficiency.
• Documentation and Monitoring:
• Maintain updated customer workflow procedures and ensure alignment with invoice processes.
• Track and resolve disputes in Freshdesk while adhering to strict SLA metrics.
• Accounting and Reporting:
• Record Accounts Receivable (AR) and Revenue in NetSuite via invoices or journal entries.
• Provide customer-specific analysis and financial metrics to support the Controller and FP&A team.
• Audit Support:
• Assist with internal and external audit requests as needed.

What you’ll need:

• Technical Skills:
• A bachelor’s degree in accounting OR 5 years’ experience in omnichannel, supply chain or logistics-related industry is preferred.
• Advanced Microsoft Excel skills, including pivot tables, VLOOKUPs, and data validation.
• Experience handling and analyzing large datasets.
• Strong knowledge of revenue accounting principles.
• Familiarity with NetSuite or similar ERP systems is required.
• Soft Skills:
• Ability to manage tasks with a sense of urgency and attention to detail.
• Strong communication and collaboration skills to effectively engage with cross-functional teams and customers.
• Proactive problem-solving skills to identify and address issues before they escalate.
• Preferred Experience:
• Previous experience in billing, data analysis, or a related field.