Collections and Customer Communication Specialist

4 Weeks ago • All levels • $55,000 PA - $60,000 PA

Job Summary

Job Description

The Collections and Customer Communication Specialist will manage the collections process, ensuring timely invoice payments and maintaining client relationships. Responsibilities include resolving overdue accounts, implementing strategies to improve cash flow, addressing client inquiries, collaborating with internal teams, maintaining accurate records, and identifying process improvements. The role requires effective communication and collaboration with both internal and external stakeholders. The specialist will also handle supplier relationships and generate performance reports. This role reports to the Accounting Manager.
Must have:
  • Collections experience or similar role.
  • Strong understanding of A/R processes.
  • Excellent customer service skills.
  • Detail-oriented and accurate.
  • Ability to work independently and collaboratively.
Good to have:
  • Associate's or Bachelor's degree preferred.
  • Proficient in Excel and Netsuite preferred.

Job Details

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The AlphaSense Finance team is responsible for efficiently driving the creation of enterprise value by supporting capital allocation decisions across the business.  We exist to help the company make intelligent, data-driven decisions through financial analysis; scenario modeling; tracking, interpreting and disseminating key performance indicators; and by serving as a critical thought partner to senior leadership.

About the Role: 

The Collections Specialist is responsible for managing and optimizing the collections process, ensuring timely payment of outstanding invoices, and maintaining positive relationships with our clients. They will be the primary contact on the accounting team for both internal and external stakeholders around matters related to billing. The position reports to the Accounting Manager. 

What You’ll Do: 

  • Efficiently manage the end-to-end collections process, including identification and resolution of overdue accounts. 
  • Implement effective strategies to minimize outstanding receivables and improve cash flow. 
  • Provide excellent customer service by addressing client inquiries and concerns related to billing and collections in a timely and professional manner. 
  • Collaborate with internal teams to resolve customer issues and ensure a positive customer experience. 
  • Maintain accurate and up to date records of all collection activities, communications and payment arrangements. 
  • Manage and maintain supplier relationships, including registration on portals, tax information, onboarding forms, and verification of banking details.
  • Proactively identify opportunities for process improvements in the collections workflow. 
  • Generate reports to track and analyze collection performance. 
  • Performs other related duties as assigned.

Who You Are:

  • Associate’s or Bachelor’s degree (preferred).
  • Proven experience as a Collections Specialist or similar role. 
  • Strong understanding of A/R processes and billing systems. 
  • Exceptional customer service and communication skills. 
  • Detail oriented with a high level of accuracy.
  • Professional demeanor and strong work ethic. 
  • Ability to work independently and collaboratively in a team environment.
  • Proficient in Excel and Netsuite preferred.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s 

commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

For base compensation, we set standard ranges for all US-based roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range

$55,000 - $60,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Similar Jobs

PwC - Senior Associate - Financial Risk Management

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
8 Months ago
virtous games - Lead Technical Designer

virtous games

Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
Survay Monkey - Senior Software Engineer I (QA)

Survay Monkey

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Square Enix - Interpreter / Translator (MMO) - Japanese Speaking

Square Enix

London, England, United Kingdom (Hybrid)
1 Month ago
awem - User Acquisition Manager

awem

(Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Fortra - PX Coordinator

Fortra

Armenia (On-Site)
1 Month ago
Informa Group - Finance Business Partner

Informa Group

Boca Raton, Florida, United States (Hybrid)
6 Days ago
FlowPlay - Part time Mandarin-Speaking Customer Service Agent

FlowPlay

Seattle, Washington, United States (Remote)
4 Weeks ago
Resolver - Implementation Consultant

Resolver

London, England, United Kingdom (Hybrid)
1 Month ago
Accenture - HR Service Delivery Analyst

Accenture

Mumbai, Maharashtra, India (On-Site)
1 Week ago
WebFX - Jr. Online Creative Designer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
7 Months ago
Synechron - Senior Business Analyst (Financial Services & Domain Expertise)

Synechron

Pune, Maharashtra, India (On-Site)
6 Days ago
Jane Street - Accounts Receivable Specialist

Jane Street

New York, United States (On-Site)
3 Weeks ago
WebFX - Jr. Digital Communications Account Manager

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Chicago, Illinois, United States

Advanced Systems Group, LLC - Senior Broadcast Engineer

Advanced Systems Group, LLC

Los Angeles, California, United States (Remote)
1 Year ago
Visa - Sr. Consultant Level

Visa

Atlanta, Georgia, United States (Hybrid)
1 Month ago
Sony Pictures Entertainment - Lead, Corporate IT - Workday Platform

Sony Pictures Entertainment

Culver City, California, United States (On-Site)
2 Weeks ago
Yodlee - Governance Risk Management and Compliance Manager

Yodlee

United States (Remote)
2 Months ago
Imanage - Accountant

Imanage

Chicago, Illinois, United States (Hybrid)
1 Month ago
WebFX - Jr. Digital Communications Account Manager

WebFX

York, Pennsylvania, United States (On-Site)
7 Months ago
Apple - Machine Learning Engineer

Apple

Seattle, Washington, United States (On-Site)
1 Week ago
Coda - Senior Software Engineering Manager

Coda

California, United States (Hybrid)
8 Months ago
Redhorse Corp - Information Systems Security Officer

Redhorse Corp

Huntsville, Alabama, United States (On-Site)
2 Weeks ago
NVIDIA - ASIC Verification Engineer - GPU

NVIDIA

Santa Clara, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets.

United States (Remote)

United States (Remote)

New York, United States (On-Site)

Bengaluru, Karnataka, India (Hybrid)

New York, United States (On-Site)

Mumbai, Maharashtra, India (On-Site)

Pune, Maharashtra, India (On-Site)

Delhi, India (On-Site)

View All Jobs

Get notified when new jobs are added by AlphaSense

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug