Community Manager

The client is a purpose-driven social enterprise based in Sydney that creates meaningful opportunities for men aged 18–35 living with hidden disabilities. This organization supports neurodivergent individuals — including those with autism, ADHD, and psychosocial disabilities — who often find it difficult to build lasting friendships or feel a sense of belonging in traditional support settings.

Through structured, peer-led weekly social events, the team fosters genuine connection, confidence, and personal growth. It’s not a therapy group or a day program, but a vibrant, participant-led community. Their mission is to empower men to step out of isolation, find their tribe, and take charge of their social lives — building a movement centered on inclusion, independence, and belonging.

Role Overview

They’re hiring a full-time Community Manager to be the face of the program to act as a familiar presence across the entire participant journey. This role is central to the company’s success. Greater engagement drives greater attendance and attendance is the clearest indicator of program value. Most members who exit have attended fewer than 20% of events. Your job is to change that.

This is a hands-on role focused on increasing engagement through systems, group calls, and relationships. You’ll be regularly liaising with participants, families, support providers, and the internal team.

Responsibilities

• Your overarching goal is to help achieve FY25–26 engagement targets:
• Increase average event attendance
• Improve retention
• Build a self-sustaining, peer-led community culture
• You’ll be the cultural anchor of the organisation — the person participants, families, and staff turn to for consistent support. You will:
• Deliver personalised onboarding journeys for new members
• Lead and improve the Buddy System
• Monitor attendance patterns and flag disengagement early
• Maintain regular, warm contact with participants, parents, and networks
• Represent the community voice with empathy and steadiness
• Manage and support community engagement efforts across digital channels
• Contribute to the planning and execution of weekly social events at a high level
• Collaborate on the social media presence and client communications to maintain strong external relationships

How You’ll Work

• Fully remote role
• Begins with daily check-ins, transitioning to weekly meetings once established
• All work is tracked using CRM and shared tools
• Supported by a General Manager, Virtual Assistant, and Events Team