k-ID is on a mission to protect and empower kids and teens in the digital world. We’re looking for a dynamic and strategic Consumer Operations Lead to build and manage our customer service and operations team from the ground up. If you’re passionate about delivering excellent customer experiences and shaping the way families interact with online safety solutions, this role is for you.
Customer Service Setup and Strategy:
FAQ and Canned Response Creation:
Zendesk Management:
Team Building and Management:
Policy Development:
Data and Reporting:
Continuous Improvement:
Mission Driven:
Competitive Salary:
Benefits Package:
Professional Growth:
Inclusive Culture:
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k-ID is a first-of-its-kind global compliance engine that makes it easy for game developers and parents to ensure the safety and privacy of kids and teens online, providing age-appropriate and market-specific feature access in more than 200 markets around the world.
California, United States (Remote)
Japan (Remote)
Singapore (On-Site)
Sofia City Province, Bulgaria (On-Site)
Sofia City Province, Bulgaria (On-Site)
Singapore (On-Site)
Sliema, Malta (Hybrid)
Bucharest, Romania (Hybrid)
Metro Manila, Philippines (Hybrid)
Metro Manila, Philippines (Remote)
Bucharest, Romania (Remote)
British Columbia, Canada (On-Site)
Poland (Remote)
Pomeranian Voivodeship, Poland (Remote)
Greater Poland Voivodeship, Poland (Remote)
Masovian Voivodeship, Poland (Remote)