Core Systems Analyst -Symitar

The Senior Systems Analyst is a highly technical and strategic role responsible for maintaining, enhancing, and securing critical core applications across the organization. This position leverages deep systems expertise—particularly with PowerOn programming and complex systems architecture—to drive efficiency, ensure business continuity, and support enterprise-wide initiatives. The role also serves as a mentor and leader within the Core team, fostering knowledge-sharing, problem-solving, and long-term systems planning.

Essential Duties and Responsibilities

• Provide expert oversight of the Core Credit Union system (Symitar) and other critical applications such as OpCon, Synapsys, Synergy, Image Center, and ARCU.
• Lead the design, configuration, and deployment of advanced software solutions based on deep technical knowledge.
• Develop and maintain system architecture documentation, configuration details, and troubleshooting guidelines aligned with regulatory standards.
• Proactively troubleshoot and resolve Tier 3-level issues across software, hardware, and network components; escalate and coordinate with vendors or IT staff as needed.
• Perform regular system performance analysis to identify, plan, and implement improvements that enhance security, scalability, and efficiency.
• Drive and manage major system upgrades, patches, and enhancements with minimal disruption to business operations.
• Collaborate with stakeholders to define requirements for system integrations, user needs, and architectural designs.
• Identify and implement solutions to improve data quality, ingestion/extraction processes, and overall data accessibility across SQL and other databases.
• Execute system failovers and disaster recovery procedures to minimize risk and downtime.
• Manage and implement Jack Henry system updates, releases, and customizations using PowerOn programming.

Leadership & Project Management

• Assemble and lead project teams for high-impact system implementations, enhancements, and problem resolution initiatives.
• Provide mentorship to junior team members, enhancing their technical proficiency and systems understanding.
• Coordinate with internal departments, vendors, and external partners to ensure timelines, goals, and communication standards are met throughout all phases of projects.
• Serve as a knowledge resource for training sessions and promote a culture of collaboration and continuous learning.
• Maintain consistent project documentation and status reporting for all initiatives.
• Remain available for on-call responsibilities to support urgent system changes or incidents.

Other Responsibilities

• Collaborate with business units, vendors, and technical staff to achieve strategic business outcomes.
• Perform additional duties as assigned.

Requirements

• Minimum of 10+ years of systems support, administration, or management in a banking or credit union environment.
• Proficient in PowerOn programming with strong experience customizing Symitar for reporting and system enhancements.
• Expertise in Jack Henry system releases, including planning, testing, and deployment.
• In-depth experience with SQL Server management including data ingestion, query optimization, and backups.
• Strong project leadership skills and experience managing complex, cross-functional technical initiatives.
• Advanced troubleshooting, analytical, and strategic problem-solving abilities in high-pressure environments.
• Excellent communication skills; able to collaborate across technical and non-technical teams.
• Familiarity with financial industry regulations and a strong commitment to compliance and audit readiness.
• Flexibility to adapt to changing priorities, including availability for after-hours and on-call support.