CSG Strategy & Analytics Senior Lead

Slack is looking for a strategic, results oriented Senior Manager to join the CSG Strategy & Analytics team.This person will partner with senior leaders across the Slack Customer Success organization to drive strategic initiatives that shape the growth trajectory of Slack’s Enterprise Business.

The Slack CSG Strategy & Analytics role will be focused on partnering with executives and cross-functional partners within Slack to drive large-scale impact and transformation across the GTM engine of Slack. This candidate will help lead and drive GTM initiatives while acting as an advisor to key post-sales executives within Slack.

The ideal candidate has strong strategic and analytical thinking combined with leadership skills to drive change. This candidate will demonstrate quick learning and an impressive history of driving results. Most importantly, the candidate will drive, through strong relationships and excellent communication, alignment across executive teams and keep projects on track while embodying the Salesforce and Slack’s key cultural tenets.

Responsibilities:

• Partner with cross-functional leadership across Slack and Salesforce to deliver strategic projects that enable the business to execute its highest priority initiatives
• Leverage data to conduct in-depth analyses across areas of the business (e.g. customer segments / regions / product lines) to develop an understanding of key value drivers, identifying improvement areas and opportunities
• Act as the strategic thought partner to various members of the AMER Leadership team, helping shape the post-sales strategy across the Enterprise business
• Serve as the connection across cross-functional teams in region and globally (including Customer Success, Sales, Product Management, Marketing, Business Development, and other internal groups, etc.), and facilitate collaboration towards achieving common goals and outcomes

Basic Qualifications:

• 7+ years of work experience at a management consulting firm, investment bank, private equity firm and/or Strategy & Ops technology company
• BA/BS degree

Preferred Qualifications:

• Experience leading large cross-functional teams through change management programs
• Ability to articulately present and debate recommendations at the executive level
• Experience with enterprise software or SaaS GTM strategy
• Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
• Experience with SQL and Salesforce reporting
• High-energy, team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.

For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.