Customer Quality Specialist

Location: Giza, 6th of October City

Work Arrangement: Onsite

Degree Level: Bachelors

Preferred Degree: Business Administration / relevant degree

Shape the Future of Mobility at Nissan - Launch Your Career, Drive Innovation:

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=M8diaXXdtJI

We are currently looking for a Customer Quality Specialist to join our team in Nissan Motor Egypt. The ideal candidate will be responsible for ensuring the consistent implementation of the Nissan Sales & Service Way (NSSW) across all customer touchpoints, while enhancing customer satisfaction through effective complaint management, interdepartmental collaboration, and dealer support. This role plays a key part in coordinating with finance for timely processing of payments to external CQ suppliers and dealers, addressing and resolving customer complaints across all channels, and supporting CRM-related technical and operational needs within the NMEG network. By fostering seamless communication and service excellence, the position contributes to delivering a superior customer experience aligned with Nissan’s standards.

A Day in the Life:

• Ensure the implementation of Nissan Sales & Service Way (NSSW)

• Support other departments in interdepartmental projects involving CQ

• Managing the payment of the CQ external suppliers with the finance team.

• Managing to submit dealers’ payment to NMEG finance team and follow up with them.

• Analyze and report of Customer complaint with action plan execution with concerned functions.

• Handle all customers complaints’ claims and highly escalated ones through all channels.

• Support Dealers’ CRM requests promptly.

• Handle NMEG Walk-Ins probably while demonstrating Nissan Customer way

• Support CRM system and technical issues with NMEG Network.

Who We’re Looking for:                                                                

• Bachelor`s degree in business administration or relevant.

• Previous experience in customer service “1-3 years”, preferably in the automotive industry.

• Proficient in using customer relationship management (CRM) software.

• Fluency in English and Arabic languages.

• Proficient with Microsoft Office (Excel and PowerPoint)

• Highly co-operational, assertive in communication, strong influencing skills

• Ability to handle complexity and work on multiple tasks

• Ability to plan and search for alternative solutions to emerging problems

• Outsourced supplier management skills is an advantage

• Experience in CRM / Call Center software usage is an advantage

• Good presentation skills

• Ability to work collaboratively in a team-oriented environment

Explore more here: https://www.nissanglobal.com/EN/COMPANY/LIFE_AT_NISSAN/

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other’s lives.